AES 101
AES likes to refer to our customer as
What is
BP Business Partner?
TCMS Stands for
What is
Trouble Call Management System
A slight incline of 95-110 degree is recommended in your office chair according to this gentleman.... But not 180 degrees...Zzzzz
Scott Mullett
PJM (Pennsylvania, New Jersey, and Maryland) Interconnection is an RTO. What does RTO stand for?
What is
a Regional Transmission Organization
What AES Value is missing?
1. Safety First
2. Highest Standards
3. ????
What is All Together?
Information is powerful, so do this to prevent someone from stealing your information when break times rolls around DON'T BE HACKED!
What is
Lock your computer
L + Window Key ~OR~ Ctrl + Alt + Delete > Lock
I need to find these 2 numbers to determine if an outage was reported in a specific area
What is
a Circuit Number and a Device Number
It is easy to remember the nickname "Dispatch Diane" but Diane is her middle name. Her email address uses her first name _________.Cassidy@aes.com
What is / Who is
Nancy
The BP can receive a credit for a night light outage based upon the date the Night Light is repaired and what other date?
What is
Original outage reported date
I want to get paid, so I need to submit my time to my Team Lead every 2 weeks? TRUE or FALSE
What is
FALSE?
This needs to be done weekly.
The department abbreviated CDO is important when there are outages. What does CDO stand for
What is
Central Dispatch Office?
If you need data from a previous outage, you would start your search at this button on TCMS
What is
Historical Data ?
Primary wires located on top of the pole, usually carry ______ volts of electricity from a substation.
12,000
What department should be contacted to drop a line for power to a residence or business?
What is
Construction
PAT is a gift of this many hours, but you can't open the gift until after training.
What is
16 hours?
What does PUCO stand for?
Public Utilities Commission of Ohio
This button in TCMS gives you a Map view of outages
What is
Outage Summary
A Medical Certificate, is needed if there is a valid medical condition that requires electric service. This needs to be faxed to, filled out by, and faxed back to AES from what type of person
What is a
licensed medical professional?
What am I if I am a smart meter that can communicate with AES remotely?
What is
an AMI meter
(Advance Metering Infrastructure)?
This is the standard voltage of a residential home.
What is
120/240v?
Your Go-To Manual, Your Instructional Guide, Search Key Words here...
What is Procedureflow?
True or False
Entering a Troubled Call in TCMS requires basic notes of whom you spoke with and their phone#. Another department will call and get the details of what happened.
What is
False
This team or department will be who you will want to call on a regular basis for clarification and additional assistance. (at least right after you leave training)
What is
Admin?
I am the rate in which energy is delivered to a circuit.
What is
a Watt?
When a customer calls to pay, or asks many basic questions, be sure to assist them, and advise them of an AES feature that is accessible 24/7 for their convenience...
What is
a My AES online account?