Hit My Line
Name That Cast
Acronyms & Meanings
Crack the Code
QUEST
100

Silver Sneakers

888-432-4632

100

Diyanara Diaz

Alex Vause

Piper Chapman

Susan "Crazy Eyes" Warren

Nicky Nichols

Orange is the New Black

100

LEP

Late Enrollment Penalty

100

88308

Level IV- Surgical pathology gross & microscopic exam

100

The definition of "Q" in QUEST

Quality

200

Blood pressure monitors

855-403-6727

200

Jamal Lyon

Cookie Lyon

Lucious Lyon

Andre Lyon

Tiana Brown 

Becky

Empire

200

LIS

Low Income Subsidy

200

22208

Osteotomy of the spine

200

When taking a call you should demonstrate appropriate conversation and use verbal cues to avoid this 

Dead Air

300

Diabetic Supplies

800-216-5500

300

Daenerys Targaryen 

Arya Stark

Sansa Stark

Jon Snow

Game of Thrones

300

SPAP

State Pharmacy Assistance Program

300

17000

Destruction (Laser surgery)

300

You should do this at the end of each call to make sure the member understands the resolution

Summarize the call

400

National Institute on Alcohol Abuse and Alcoholism


301-443-3860

400

Jane Gloriana Villanueva

Rafael Solano

Petra Solana

Rogelio de la Vega

Xiomara Villanueva

Alba Villanueva

Mateo Gloriano Rogelio Solano Villanueva

Jane the Virgin

400

OSB

Optional Supplemental Benefits

400

77306

Teletherapy isodose plan

400

What does QUEST stand for

Quality

Understanding

Empathy

Sensitivity

Trust

500

24 Hour Nurse Hotline

800-556-1555

500

Frank Delfino

Michaela Pratt

Connor Walsh

Laurel Castillo

Bonnie Winterbottom

Asher Milstone

Oliver Hampton

 Annalise Keating

HTGAWM

500

SSPW

Social Security Premium Withhold

500

62362

Implantation or replacement of device for inthathecal or epidural drug infusion; programmable pump, including prep of pump w/ or w/o programming

500

Mind your PEAS and Qs. What does PEAS stand for

Paraphrase

Empathize

Appreciate

Summarize