MOH Reporting
rue or False: Only the RNIC is responsible for responding to emergency codes.
False. All staff have a role and must respond according to their assigned responsibilities. ✅
What is the most important customer service skill when addressing a complaint?
Active listening.
What tool must be completed at the end of each shift to communicate important information to the oncoming RNIC(s), nursing team, management team.
THE RNIC REPORT
What is the code for the key box for the RNIC keys
214
Under the Ministry of Health's Zero Tolerance policy, can staff wait until the end of their shift to report suspected resident abuse or neglect?
NO, it must be reported immediately.
During a Code Red, what acronym reminds staff of their immediate actions?
Answer: RACE (Rescue, Alarm, Contain, Extinguish/Evacuate)
RACE (Rescue, Alarm, Contain, Extinguish/Evacuate)
What is workplace civility?
Treating others with respect, courtesy, and professionalism, even during disagreements.
What are common methods used to communicate information to residents, families, and staff in long-term care?
Newsletters, Resident and Family Councils, Town Hall Meetings, and Unit Huddles
Newsletters, Resident and Family Councils, Town Hall Meetings, and Unit Huddles
When making an announcement that needs to be heard throughout the entire home, where should it be made from?
The paging system at the main entrance
What is the reporting deadline for alleged, suspected, or witnessed resident-to-resident abuse in a long-term care home?
Immediately, and no later than 24 hours after becoming aware of the incident.
This code is called when there is a major infrastructure or utility failure affecting operations ie: Service Loss or System failure
Examples:
What is Code Grey?
According to the CNO, name 3 techniques used to manage conflict.
High-risk information should be communicated using what three methods?
Verbal communication, written communication, and incident reporting/documentation.
Question: Name three non-nursing services that an RNIC may need to oversee or coordinate during a shift.
Answer Any three:
Key Message: As the RNIC, you oversee the overall operation of the home and collaborate with all departments to ensure residents receive safe, quality care. ✅🏆
A resident falls, appears unharmed, and is assessed. The next day the resident is diagnosed with a hip fracture related to the fall. When does the incident become reportable?
Once the serious injury is identified, (e.g.: fracture or brin bleed) because reportability is based on the outcome of the fall, not the initial assessment.
A staff member discovers a large spill of cleaning chemicals in a resident care area. What code should be called and immediate action.
Isolate the area and ensure resident safety.
What is the nurse's first priority when a PSW becomes upset about an assignment?
Resident care and safety
Dining, decreased antipsychotic, decrease ED visits, decrease falls
What do the CARE Values stand for?
Which piece of legislation governs long-term care homes in Ontario and outlines requirements for resident care, reporting, inspections, and resident rights?
The Fixing Long-Term Care Act, 2021.
What do all emergency codes have in common?
They require staff to remain calm, communicate effectively, follow the code procedure, and prioritize resident safety
A PSW threatens to go home if the assignment is not changed. What is the most appropriate nursing response?
Remain calm, discuss the concern, ensure resident coverage, involve the supervisor if needed, and follow organizational policy rather than arguing or threatening the employee.
Question: In the communication acronym CLEAR, what does CLEAR stand for?
This life-saving device is used during a cardiac arrest. What is it, and where can it be found in the home?
An AED (Automated External Defibrillator). It can be found on the Main Floor and the 3rd Floor.️