Account Questions
Our program has a new name. How do we change it with PATNC?
In order to officially change your affiliate’s name, we need an updated W9.
Where is the nearest PAT Program to my location?
You can locate a nearby PAT program by using our Program Locator on our website.
Can a healthcare professional caregiver serve as a parent/guardian during a personal visit?
They are welcome to be a part of the personal visit, but they cannot serve as parent/guardian/primary caregiver.
What is PATNC's cancellation policy for virtual trainings?
For training cancellations more than 10 business days prior to the first day of training, a fee will not be charged. For training cancellation less than 10 business days prior to the first day of training, a 10% cancellation fee will be charged. Failure to appear the training without cancelling in advance will result in forfeiture of the training fee in full.
What if I don't complete the whole Foundational Plan? Does it still "count" as a visit?
It is not necessary to use all of the materials suggested in a Foundational Plan. What is important is that you cover all three areas of emphasis. (Refer to other question that answers this thoroughly) A Foundational plan may be used over more than one personal visit if necessary.
Our affiliate lost funding and will be ending services in a couple months. What do we need to do?
Will you be looking to acquire new funding to remain open? If not, here are some resources to assist your team and enrolled families through this transition: AFFILIATE CLOSURE PACKAGE LINK. We will make the necessary adjustments to the program account in the system.
If you are looking to acquire new funding to maintain operation, we won’t make changes to the program account to ease reinstatement.
What is PATNC's cancellation policy for certification/subscription renewals?
Affiliate subscriptions and individual model certification renewals can be cancelled/refunded if the start date on the renewal has not passed.
Subscriptions/Certifications with start dates that have passed cannot be cancelled or refunded.
Does the child need to be awake, or present, for the personal visit?
It is not recommended because these events would be considered completed before enrollment. The definition of enrolled is after the completion of the first Foundational visit.According to the Affiliate Implementation Manual, in order for the personal visit to count, the child must be present. A sleeping baby is an exception. You can count that particular instance if it was unexpected (probably happens in the first few months). You can demonstrate what you would do with the PCI. On the PVR, document parenting behaviors that even happen during sleep: parent looked in on baby; spoke in low tone; patted babies back; baby squirmed and mom rocked baby back to sleep. Personal visits stop counting if the visits continue to be scheduled during the baby’s nap time. Parent educators should work with the family to determine a better time to meet.
Where do I get a certificate for the PATNC training I attended?
PATNC training certificates can be accessed in the portal through the PROFILE menu > MY TRAINING HISTORY. You will likely need to complete the training evaluation/survey first, then you will be able to access the certificate. If you do not see your training listed on this page, contact trainingbusiness@parentsasteachers.org for assistance.
Can parent educators serve families when they are only trained in Foundational NOT Model Implementation?
They may serve families, but those personal visits cannot count towards the APR. For personal visits to count, they must be conducted by a model certified parent educator. Affiliates may choose to visit with families before being fully trained to start building relationships and/or meet numbers for funders that are not tied to evidence based home visiting practices.
We don’t want to be an affiliate anymore, but want access to the curriculum. What are my options?
You may continue to use the Parents as Teachers curriculum only as a Subscriber Program. It is important to note that with this change, you will lose access to: National Center Implementation Support staff, Visit Tracker invoice coverage, Model Implementation and Advocacy Workspace and Parents as Teachers branding. Subscriber Programs are not authorized to use the Parents as Teachers logo or refer to themselves as a "Parents as Teachers" program because they are not delivering the Parents as Teachers evidence-based home visiting model.
REFERENCE: CANNED MESSAGES FOR AFFILIATE STATUS CHANGE: SUBSCRIBER PROGRAM
Does PAT offer resources/training for Reflective Supervision?
We have a host of resources in the MODEL IMPLEMENTATION WORKSPACE > SUPERVISORS HANDBOOK > REFLECTIVE SUPERVISION page. We also host a Reflective Supervision Community of Practice (CoP). For more information, or to register, here is a link to the CoP course page in the portal: https://ebiz.patnc.org/eBusiness/Education/ViewCourse.aspx?CourseID=536
Should we continue to conduct personal visits with families who are separated from their children (removed by CPS)?
In cases of removal by Child Protective Services PAT encourages the parent educator to join supervised visits the parent has with the child whenever possible and those can certainly be counted. This may take advocacy on the part of the PE. It is a positive benefit for the parent educator to remain in contact with the family, but these contacts should not be recorded as a personal.
I have questions/concerns about a National Center training. Who do I contact?
Questions about Core training content should be directed to the training business team. Concerns about a recent training experience should be directed to the Director of Learning and Development. Questions or concerns related to Supervisor trainings should be directed to our Implementation Support Course Coordinator (Amy Griffin).
Can a screening be counted as a personal visit?
A personal visit can include a screening, but it must also incorporate each area of emphasis. Screenings can be incorporated as the parent-child interaction activity. Parent educators should still plan to address development-centered parenting and family well-being.
We are a EHS/HS program. Is there another membership option for us?
We have a Curriculum Partner option for EHS/HS programs. Please review our EHS/HS page on our website: https://parentsasteachers.org/curriculum-partners/ . If you would like to learn more information about becoming a Curriculum Partner, I’ll connect you with an Implementation Support Specialist, Dietra Lee.
What is the smallest country in the world by land area?
Vatican City.
Is it acceptable for parent educators to serve their own family members/families of coworkers?
The key ethical issue this hits on is confidentiality. Overlapping relationships in home visiting programs happen. We notice them in tribal communities, military bases, and small towns most often. These “dual relationships” can help a family because they are working with a home visitor they know and trust from the agency, BUT in some cases the staff member being served may feel that the home visitor is overstepping their bounds, especially if parenting skills are being judged. If the home visitor ever has to call social services it can be devastating for the professional relationship and the family’s participation in the program. (MORE IN GUIDE)
What trainings do I need to become an affiliate? How much does they costs?
Supervisors and staff serving families must complete the Foundational and Model Implementation (FMI)Training. Through June 2026, the base price for FMI is $1,275 plus a $75 tech fee. Prices may vary based on the host training team. Reference the Affiliate Pricing Sheets for more information.
Blue Whale.
We are combining programs to become on affiliate. What is the process?
Affiliates looking to merge to do business as one affiliate are either considered an “expanded” affiliate or a new affiliate based on their changes made to their affiliate design, funding, target community, etc. Tell me more about the reasons for merging programs so I can determine what is best for the program and families served.
What supports are available for computers to read PAT materials and resources to families with visual impairments?
Some PATNC staff and PAT affiliates use the following methods to assist with visual impairments:
PAT offers a number of non-core trainings through our Knowledge Studio.
Here is a link to our course catalog to review all training options: https://ebiz.patnc.org/eBusiness/education/coursecatalog
We would like to host a training. Is this possible?
It may be possible, provided that certain criteria are met. Our Training Business Team m can assist you in determining the best option for your program.
Is it required for an affiliate to use a parent-child activity page in order for them to count the visit as complete?
Every visit must have Parent Child Interaction, and the activity pages should be used for the majority of those visits. There might be reasons that a PE would not use an activity page.