About Affirm Card
Affirm Card formerly known as ___________.
Debit+
Affirm also uses the _________ from their linked bank account as a factor in determining their “Available to split” limit.
Total balance
At this time, Affirm Card reflects as ______ in Agent Portal.
Debit+
Any inquiry when the customer is disputing a standard Affirm Card transaction. What case classification is this?
Affirm Card Dispute
This innovative product offers consumers three ways to pay for their purchases. What are those?
- Physical Card
- Virtual Card
- Digital Wallet
Consumers can use the Affirm Card in a linked or unlinked experience. For the linked experience, consumers must successfully link an external bank account via ________.
Plaid
For how long does a merchant can able to complete any/all authorizations.
21 days
What other information can we ask to consumer if they can't verify the last 4 digits of the Affirm Card?
Billing address on file
True or False: Consumers doesn't need to create an Affirm account to be able to use Affirm Card.
False
For how long can a consumer split an eligible purchase?
24 hours
Means removing an authorization from a loan in case the customer did not intend/expect the additional authorization to be on the loan.
Authorization Removal
What are the four case classifications created for Affirm Card?
- Affirm Card Application
- Affirm Card Activity
- Affirm Card Document Request
- Affirm Card Dispute
Physical cards will be mailed to the consumer and arrive in _________ (calendar/business) days.
10-15 calendar days
Linked or Unlinked Experience:
Pre & Post-Purchase splits and loan options
Linked Experience
Selecting this tab will allow you to review the history of the card fulfillment activity.
Account Activity
A standard procedure in handling phone calls for Affirm Card, we verify the _____ in able for us to discuss any Affirm Card specific details.
last 4 digits of the active Affirm Card (physical or virtual)
What are the eligibility requirements consumers must meet in order to be able to use Affirm Card?
Must be 18 or older
Have (or create) an Affirm account
Maintain a good repayment history with Affirm and a healthy credit profile
Can a consumer still make a purchase while they wait for their physical card? Yes or no.
YES!
Affirm Card consumers will have 24 hours to make a transaction after opening up a pre-purchase loan. This is known as __________.
Loan "Active" Window
There are multiple action oriented case types that require additional escalation to Fraud Operations. What are those?
- Debit+ Issuance Declination
- Debit+ Transaction Declination
- Split Pay - Loan Declination - Identity
- Bank Verification Issue