Coral
The database website that is used to find and page a UTMB provider is known as what?
Smart Web/Amcom
What UTMB website can you go to to find Smart Web/Amcom?
IUTMB
Below are the paging instructions for a provider:
1st page
2nd call cell
3rd call home
How would you attempt to contact the provider first?
Page them
True or False: We can provide the provider we are paging with our frontline number.
False, always use your backline number so they can connect directly to you.
What 2 nursing homes is UTMB contracted with?
1. Regent Care
2. Meridian
How much time will you wait in-between your 1st and 2nd page attempt if you do not get a response back?
5 minutes
How do you document a page in Epic?
Using an Encounter/Telephone Call
True of False: We can page a provider if a patient calls complaining of post op surgery symptoms after 4:30.
True
What is the name of the company UTMB is contracted with who call us to report a critical EKG for a patient?
Preventice
True or false: We do not close the encounter in Epic for the documentation we created regarding a geriatrics nursing home call.
True
What tab do you need to select to search for a specific provider to page?
Directory Search
What should always be the reason for call when you are documenting a page in Epic?
Notification
True or False: We don't have to include any extra steps that occurred outside of the normal paging process when we document in Epic.
False, always include any extra steps that had to be taken such as being disconnected or the provider requesting a call back later.
Where can you find the list of patient's medication(s) to find a prescribing provider?
SnapShot in Epic
What document has a variety of scenarios and their processes for after hours for you to reference?
CASE
What TWO tabs do you need to select to find the provider who is on-call?
On Call and Today
What THREE pieces of information do you need to include in your page message?
1. Your name
2. Who you're with (Access Center)
3. Your backline number
Which department will we need to page for after hour assessments for established wound care patients?
Plastic Surgery
If a patient had a transplant longer than 12 months ago, who do we connect them with for symptoms or concerns?
Admitting
Who is the Medical director over both nursing homes UTMB is contracted with?
Dr. Vinod Kaushik
Which view will give you more information and specific directions to follow when paging a provider?
The Directory Detail View
Which department are we allowed to sign and close an encounter for after documenting the process in Epic?
Surgery only
In the event there is a problem filling a medication on the day of surgery, what will a PAS do to help the patient?
Page the physician who ordered the medication and connect them to the patient.
Name 2 of the 5 specialties our AC nurses can assess symptoms for after hours?
1. OB/GYN
2. URO/GYN
3. Otolaryngology (ENT)
4. Ophthalmology (Eye)
5. Orthopedics
Who should the PAS page if they receive a call from one of the nursing homes UTMB is contracted with?
Page the 1st Call Outpatient Faculty in Smart Web and warm transfer.