Resolutions
The step before creating a resolution
What is:
Offer resolution and guest consent
Where are Product Issues added?
What is
Assessment
The 'pre flight' checks that must be completed when first accepting a case
What is:
- Customer Type
- Customer Physical Location
- Case History
Name 3 different types/styles of pockets
What is:
Napoleon
Dynamic
Chicken wings
The first status bar we see lives on which screen
What is
Case Status Bar
The case owner of a Repair Work Order
What is
Repair Queue
The limit on how many product issues you can add
What is
No limit
The location we can put notes on the case
Feed
The the difference between a drop hood and a stormhood
What is
Drop hood is not fully integrated and has a seperate collar.
Storm hood is one piece, better protection
The second status bar that we see is
Case To Product (CtP) status bar
The guest types that cannot receive a Product Replacement Voucher
What is
Pro, Staff, Leaf
The repair action for blown out seam
Restitch
Bonus 100 for changing ownership to a queue
What is Case - Details - Change Ownership
Bonus 100 - select person icon, change drop down to Queue, search queue name (e.g. resolutions)
Name the 6 product categories
Ski/Snowboard
Alpinism/Climbing
Essentials
Everyday
Trail Running
Hiking/Trekking
What is
In Transit
100 bonus points if you can explain why
The point of asking for approval when creating a product replacement voucher
What is
When you need to override the item cost
*click submit for approval on the screen. The roamer will message you when this has been approved.
The repair action for Seam Tape
What is
Replace
The use of 'Shipping Hold' on the case.
What is
When the case has an Interoffice Mail that is to be sent home alongside the case, or if there are multiple CtP on the case.
The difference between Goretex Pro Most Breathable and Most Rugged
What is:
Most breathable has a different composition of Goretex Membrane - it has a micro-grid backer.
Most rugged has higher denier nylon (100) and a more durable membrane. Backer does not have grid.
The status in which you would communicate your resolution to the guest
What is
Resolution Offered
When creating a product replacement, what must go in the feed and who becomes the new case owner?
What is:
Resolution number
Product name, size, colour, sku, quantity
Confirmed shipping address
The Product Issue that has the 'Big 5'
100 bonus if you can name each of the locations
50 bonus for the extras
What is
70D
Hem Cord
Waist Cord
Hang Tag
Cuffs
Hood Facing
Bonuses: Donuts/Anchors and Brim Stay Tunnel
The process to attach a Case To Product
What is
1. From Case - Click Product Search right hand side screen
2. Identify the white label and insert 'Model Number' and 'WOPO Number' - Identify correct colour and size (use TAS if needed)
3. Go into Case To Product and link the record.
The C-knit backer is ____ durable, ____breathable and ______than Tricot.
less durable, more breathable and lighter
The third status bar that AS reps NEVER touch
What is
Repair Work Order status
*this is for Arc'one only