Safety & Supervision
What is the #1 priority at all times
Student safety
On the pickup list, “NO” means this.
The student is not coming that day
A parent asks something you don’t know. What’s the correct response (in one sentence)?
“Great question..let me get a manager/lead to confirm so we give you the right answer.”
The goal of behavior management is to keep students safe and the environment ________.
Calm/structured
If you’re running late, the first person you must notify is your ________.
Lead/manager
What do we call it when staff are standing, scanning, and positioned so every student is visible?
Active supervision
A student is not at pickup and the parent did not notify. What do you mark?
DK
When answering the phone, what are 2 pieces of info you must collect?
Any two: parent name, phone number, email, child age
Before correcting behavior, you make sure you have the student’s ________.
Attention
True or False: If your station is covered, it’s okay to step away without telling anyone.
False (You must always let someone know)
You’re heading back to Okito after school pick up. What are the 2 things you do before you leave?
Confirm all students are in attendance + Headcount
A student is a no-show at pickup. What do you do immediately?
Contact the manager/lead immediately
Fill in the blank: “Thank you for calling Okito America 1)__________________. 2)__________________.3)____________________?
1) at [LOCATION]. 2) My name is [NAME]. ________?” 3) How may I help you?
A student won’t follow directions and it’s disrupting the group. What’s your best next step?
Use a clear direction + call for lead support if it continues (don’t leave the group unattended)
You need to leave your area (bathroom/emergency). What’s the correct step before you go?
Call it in to the lead/manager and confirm coverage if its an emergency.
Call the correct Walkie code and wait for coverage if you need to use the bathroom.
A student asks to go to the bathroom during a transition. What’s the best next step?
Pause/assign supervision (check with Walkie) and communicate to the lead (don’t let them disappear during a transition). + Have them grab the pass
Name 2 “vehicle rules” that prevent safety issues and messes.
Any two: no food/drinks; no toys; no pencils/loose items; inside voices; hands/feet to self
Clue: A parent is upset and speaking fast. What are the 2 things you do first?
Stay calm/professional + get the facts (then escalate to lead/manager)
You need help but you can’t leave your station. What tool should you use?
Walkie talkie/radio
A coworker is struggling with a group and you notice it from your station. What’s the best next step?
Notify the lead/manager or offer support only if your group remains supervised (don’t abandon your station)
You realize you’re missing 1 student during pick-up at the end of the day. What are the first 2 actions?
Stop the group and notify lead/manager immediately (via walkie) while maintaining supervision
During loading/unloading of a vehicle, what are the 2 staff positions you must have covered?
One staff at the door/steps + one staff watching the group/line at the back of the vehicle
Clue: A parent asks: “Can my child be picked up by someone new today?” What’s the best next step?
Do not approve it yourself.. follow pickup authorization procedure and get a manager/lead to verify/update
A student becomes physical (pushing/hitting). What are the first 2 actions?
Separate for safety and notify lead/manager immediately (then document)
Name 3 black out dates