After-Travel

Pre-Travel

100

FREE POINTS !!!

Yaaaay ;)

200

What is the SLA for Direct Debit payments refund?

10 Working Days = 14Days

300

Customer created a Flight-Only booking today and travelling on 08AUG2027, how much is the cancellation fees?

100%

400

How do you check the flight haul in ATCOM?

Flight service line >> Menu >> View Transport

Compensation Guidelines

100

What is the maximum compensation for damaged luggage during coach transfer?

BACS payment dependent on the damage incurred up to a maximum value of £100

200

What is the appropriate BACS compensation for a customer whose Snow Land activity was unavailable during the first two days of the winter season?

Up to 10% of holiday cost if reported, pro rata for days impacted

300

The customer paid for Premium seats and lounge access (£250 outbound, £160 inbound) but did not receive the service. Please advise on the appropriate compensation.

Refund the OUTBOUND cost = £250

400

A BedBanks hotel location description is incorrect, What are the relevant HV and BACS guidelines?

7.5% BACS

10% HV

Queues

100

What is the complaints email for Rhodes?

[e-mail]

200

What are the four legal questions?

• Was the customer injured or ill?
• Do they blame TUI or the hotel?
• Are they seeking compensation?
• Did they seek medical assistance in destination from a GP or hospital?

300

Who handles a case where the customer didn't receive their welfare seats?

UK&I After Travel

400

What is the email we send to if the customer lost an item on the cruise?

[e-mail]

Tools

100

Where do we get the confirmation email from the customer profile on C4C?

DMS attachments

200

What is the shortcut for notes section on skyspeed?

F7

300

The Qualtrics food and beverage score for this TUI Blue hotel is 65%. Given that the customer booked a Full Board room, what is the maximum Holiday Voucher amount we can offer?

Apology Only

400

What are the first three things to investigate on ATCOM for BW cases?

Errata & LM notes & Incidents memos

Compliance

100

Customer didn't receive the kids swim academy, is it reclaimable, and why?

No - TUI run Kids Club

Yes - Hotel run Kids Club

200

What is the GDPR for 3PA?

ABTA number

LP DoB

300

What is the main Sub-Case for reissuing holiday voucher?

Booking > Other

400

What is the main Sub-Case for Flight Delay?

Flight > Delay/ Diversion > EC261 Flight Delay