What is incorrect with these notes?
STP to place order
-B
-Meds: Apixaban 5mg
-QTY: 200 tablets
-ORIG/SHIP: IND/MUS
-Internal Comments: PT aware G
-ORX: N/A rec'd verbally
-RX Verify: N/A
-Order good to process
Apixaban is NOT BRAND! Order should show G for generic
Correct or Not Correct:
I called a PT because of a robo dial exceeded ticket - I spoke to the PT and then held the ticket as per CSR ticket procedure for next follow up.
Not Correct:
If you attempt to contact the PT you archive the ticket.
Name one member of the newest Hire class - That is NOT Minhaz or Dilpreet (that would be too easy 😂)
Laura, Jopher, Shougata, Pardeep, Emmanuel, April, or Aida!!
Are you allowed to check your texts on the way to the breakroom (still on the call center floor?)
No. Personal cell phones are not permitted at any time in the call center, in team meetings, or in any other work areas.
What ticket do you create:
A PT wants us to add them to the DNC list
Do Not Call Request Ticket
STP to place reshipment order - (Order exceeds delivery time frame) - B - Eliquis 2.5mg - TUR/MUS - 180 tablets - RXVerify = N/a - ORX on file - Reshipment order good to process
Missing: PT agrees to reshipment policy
Correct or Not Correct:
Creating an RX request - I first asked the PT if they knew their DR information. They did not - I checked for blue and green tags on the medical profile - none were there - I used the info from the last rec'd RX.
CORRECT!! As long as the previous fax was from the same DR - This should be our procedure 👍
Who currently has the top number of ORDERS on team May (I updated the tracker this morning 😁)
Aman
As per the updated Dress Code - What article of clothing below should be avoided:
Khakis / Basketball Shorts / T-shirt with Logos / or Maxi Dresses (A dress that falls by your ankles)
As per the policy...... Basketball Shorts!
"Avoid overly casual items such as ripped or torn jeans, beachwear, athletic shorts, tank tops, etc."
What ticket do you create:
PT wants us to contact their DR via fax as they lost their original prescription.
Incomplete Rx Ticket
RX Request Ticket:
DR. Freddy Fred
PH#: 888-791-3784
Fax#: 800-858-3895
Medication: Mirabegron 25mg - Fill 100 tablets + refills
The phone and fax being used is for PDD!
Correct or Not Correct?
A pharmacy order follow up ticket advised the prescription received is missing a signature. I updated the pharmacy order follow up ticket to start reaching out to the DR
Not Correct:
Only 3 tickets are for contacting DR's
- RX request ticket
- Incomplete RX ticket
- Pharmacist F/U ticket
Who won the most recent draw for Day off with pay? ☀️
Sola!!!
If a PT asked you (A CSR) what the Eliquis is used for - Can you answer?
Technically No BUT you can say something like: I am not a licensed Pharmacist but your prescription says your diagnosis is AFIB - Do you have any questions for our pharmacists about that?
What ticket do you create?
A PT wants to know their medication's expiry date and their order is already placed.
Order Review Follow-Up Ticket
Incomplete RX Request:
PT confirmed we can contact Dr. Freddy Fred to confirm strength on Apixaban medication.
PLS fax DR's office
Incomplete RX Tickets should always have the DR's full contact information. PH# & FAX# are required.
Correct or Not Correct?
I can process an order of Latanoprost 0.005% together with Premarin 0.3mg.
Not Correct:
Latanoprost does ship from CAN (possible CPOST strike) BUT it requires special shipping and MUST be ordered separately
Name 1 technician 💊 and 1 pharmacist 💊
I didn't wanna put all their names - May..... Are they correct? 😂
How many minutes after your shift are you officially considered late to work?
3 minutes
What ticket do you create?
for a prescription medication for a human that is already listed but requires a specific option that is not available.
Product Inquiry Customer Preference Ticket
STP's owner to place order for pet:
- G - Fluticasone Inhaler 125mcg(110mcg) - 240 doses - AUS/AUS - ORX is on file - PT's owner aware G - Owner aware "This product does NOT come with a dose counter "
- Order good to process
AUSTRALIA does not ship pet medications - We will have to change the ORIG/SHIP 😊
Correct or Not Correct?
We collect payment for orders the moment they are put into "transferred" status - It is possible for a PT to be charged and not rec'ing their shipping confirmation for multiple days.
CORRECT!
We collect funds when orders are transferred. Just like Amazon or ordering anything online we will not ship until payment has cleared.
What is May's Favorite color? 🎨
Yellow ✨
Are you allowed to plug anything (phone, vape, fan, charging block) into your computer?
NO - this is a violation of the IT policy 👍
What ticket do you create?
PT is a DR and wants us to mail a physician package (business cards) to their home.
Administration Follow-Up Ticket