Fundamentals of AI
Customer Agent
Prospecting Agent
Data Agent
Wild West 🤠
Breeze Champions
Breeze Use Cases
100
This 1998 album and song by Sheryl Crow (and also a famous comedy film title) refers to primal emotional reactions. What is it called?
What is Animal Instinct?
100
Customer Agent primarily helps teams by doing this on high-intent website pages.
What is qualifying leads and/or booking meetings instantly?
100
Prospecting Agent helps sales teams by doing this research task automatically.
What is finding new prospects and researching their accounts?
100
Data Agent’s primary purpose is to turn this into insights.
What is unstructured data, such as calls, emails, or documents?
100
This stage of the AI Maturity Model is where most companies get stuck.
What is AI Curious?
100
What are the two (2) core Breeze use cases?
Assist Work & Automate Work
100
What is this customer's AI Maturity Level?
What is: Getting Started?
200
What 2004 hit song by Green Day became an anthem of rebellion and later inspired a Broadway musical of the same name?
What is American Idiot?
200
What’s one benefit of deploying Customer Agent after business hours?
What is capturing and converting leads when humans aren’t available?
200
Prospecting Agent personalizes outreach using these three (3) types of data inputs.
What are prospect details, company data, and CRM context?
200
One common use case is asking Data Agent to identify this within CRM or call data.
What are patterns, trends, or customer pain points?
200
These two elements form the foundation of AI success according to the Maturity Model.
What are clean data and proper setup?
200
Name the three (3) AI Maturity Levels in order from lowest to highest.
Getting Started → Building Momentum → Leading the Way
200
What is this customer's AI Maturity Level?
What is: Building Momentum
300
This two-word phrase is commonly used in climate science and weather reporting to describe the frozen water at Earth’s poles and oceans.
What is Arctic Ice?
300
Customer Agent uses these three types of data sources to generate accurate answers.
What are CRM data, knowledge base content, and connected app details?
300
What are three ways Prospecting Agent saves sales teams significant time?
What are: automating research, drafting messages, and prioritizing outreach?
300
Companies need this foundational element before Data Agent analyses become meaningful.
What is clean, connected CRM data?
300
Which HubSpot AI product acts as a ‘companion’ that helps individuals with daily tasks?
What is Breeze Assistant?
300
How many hours does ASSIST WORK save per person, per week?
8-10 hours
300
Which feature(s) would you recommend to this customer?
What is: Breeze Assistant?
400
What 2006 ABC reality competition series, produced by Simon Cowell, aimed to find the next great creator of inventions and consumer products?
What is American Inventor?
400
A customer is worried Customer Agent will “replace” their support team. What is the correct CSM narrative?
What is that it handles Tier 0–1 (or repetitive) inquiries so humans can focus on higher-impact work, boosting customer satisfaction and agent efficiency?
400
What is one risk of poor CRM hygiene when using Prospecting Agent?
What is inaccurate or irrelevant outreach personalization?
400
What is an example of a strategic insight that Data Agent can provide for a CSM?
What is: identifying churn risk patterns, customer sentiment trends, or unmet needs within ticket/call history?
400
What’s one key sign a company is ready to move from “Building Momentum” to “Leading the Way”?
What is having proven success with multiple agents and needing customized workflows across teams?
400
Which use case features are already included and require no credits?
Assistant Work
400
Which Breeze use case fits best?
What is: Automate Work
500
This NBA star nicknamed "The Answer," was a revolutionary 6-foot guard known for his fierce scoring (4x Scoring Champ, 2001 MVP), iconic crossover, and cultural impact, becoming the shortest #1 draft pick (1996), leading the 76ers to the 2001 Finals, and a 11-time All-Star who redefined NBA style and swagger despite a tough upbringing in Hampton, VA.
Who is Allen Iverson?
500
What’s one advanced optimization strategy to increase Customer Agent accuracy and reduce credit usage simultaneously?
What is tightening intent rules + enriching CRM context so the agent retrieves more precise answers with fewer calls?
500
A team wants more consistent pipeline generation. Provide one CSM-approved workflow leveraging Prospecting Agent.
What is setting a recurring research job that identifies new ideal-fit prospects weekly and drafts personalized first-touch sequences?
500
Describe how Data Agent fits into the Stage 2 → Stage 3 AI Maturity progression.
What is that Stage 2 uses Data Agent for insights, while Stage 3 customizes agent logic using deeper data sources (like PDFs, transcripts, and workflows) to operationalize decision-making across teams?
500
Give one example of how a business could combine Customer Agent + Prospecting Agent + Data Agent into a unified autonomous workflow.
What is: Data Agent identifies ideal-fit accounts → Prospecting Agent researches and drafts personalized outreach → Customer Agent engages website visitors and books qualified meetings — creating a full-funnel autonomous growth loop?
500
What percentage of tickets can Customer Agent handle automatically?
60-70%
500
Which feature would you recommend to this customer?
What is: Prospecting Agent?