Change Curve & Change 101
Don't underestimate my commitment to doing things the way I always have
Denial
the 3 D's of the change continuum
discovering, developing and delivering
you need to know these two W's to complete the matrix
Who and What
the dance partner of storytelling in effective communications
active listening
these are the faces of resistance
active and passive
we need to get here before we can really commit to the change
acceptance
called a continuum because you're often doing this
circling back
you're plotting these on the matrix
Impact and Influence
why we use storytelling techniques in large scale change programs
to build connection
resistance is..
totally natural
the number one predictor of successful change
active sponsorship
the core behaviour that will set you up for success
building high trust relationships
Bob is low/low, these are the plans for him
Inform
if you used just one tip, you'd use this
make it personal
the core behaviour most used in overcoming resistance
resilience, adaptability and growth
the key to helping others through the change curve
the key to helping others through the change curve
the phases of continuum where core behaviours matter most
all phases
Stakeholder mapping also helps with this important exercise
assessing impacts
every story needs this
a call to action
prioritized in resistance mapping
key stakeholder groups and individuals
like the stages of grief, the change curve has this too
six stages
to be successful, the best way to think of change is how
iterative or incremental
Brady is high/high, these are the plans for him
actively engage
successful comms strategy rely on this
feedback loops
when resistance is overcome, individuals become this
change champions