Payment
Can I pay with a credit or debit card?
Yes, most bookings accept major credit and debit cards. The accepted cards may vary by property and country.
These are Private properties, including entire homes and vacation rentals, that customers can book for short-term stays.
Homes or Apartments
This is a process to be done to ensure that the customer and payment used is secured.
Fraud Check
What are the Customer-to Agoda Payment Methods?
Pay Now, Book now Pay Later, Book Now Pay on Check-in Date
Pax paid Agoda now; Agoda pays property/supplier. What type of booking is this?
PREPAID
What is the difference between prepaid and pay-at-property bookings?
A prepaid booking is paid online before arrival. A pay-at-property booking is paid directly to the property, usually during check-in or check-out.
Tours, attraction tickets, sightseeing experiences, and other things to do at a destination.
Activities
What will happen is the fraud check fails?
Ask for more documents
What are the Customer-to Agoda Payment Methods accepted payment channels?
Credit/ Debit Card, Agoda Cash, Digital Payment, Online Banking, and Offline Payment
Pax paid Agoda, but supplier/property settlement to happen later based on settlement timing, What type of prepaid booking is this?
Prepaid - Delay Settlement
Can pax receive a refund in cash?
No, Cash refunds are usually not available for online payments. The refund is generally returned to the original card or payment account.
Transportation services that take customers between the airport and their hotel, home, or other destination.
Airport Transfer
What are the 2 B2B parners?
VIP and Non-VIP
What are the Agoda- Property Payment Methods?
UPC, UPC under ePass, Non-UPC
Pax pays property directly; Agoda does not collect from pax for stay amount. What type of booking is this?
Property Collect / MORP / Pay at Property - YCS or dc non-ycs supplied
When does a fraud check happen?
After the pax created the booking
Air travel tickets that customers can book for domestic or international journeys.
Flights
What does YCS means?
Yield Control System
What if the customer pays to property directly, what do you call this?
Property Collect
What section to check to see if it is a prepaid or postpaid booking?
Payment Status
What will happen is the fraud check pass
Credit Card Authorization
Places to stay such as hotels, resorts, apartments, villas, and hostels that customers can book for overnight stays.
Accomodation
What is the difference between B2C and B2B
B2C customers books through agoda, while B2B customer books through another platform (partners), then partners book through agoda
What will happen is the fraud check fails?
Ask for more documents
What are the 4 Prepaid Booking type?
Prepaid, Prepaid - Delay Settlement , Prepaid - Book Now Pay Later, Prepaid for Booking.com-supplied (B.com BMP)