Communication
A mnemonic framework used by team members to effectively communicate information to one another
What is SBAR?
A short planning meeting to help the team anticipate the steps that will unfold in their activity
What is a Brief?
I'm Concerned, I'm Uncomfortable, This is a Safety Issue.
What is CUS?
A team outcome that results from each team member maintaining situation awareness and communicating to ensure that all team members are on the same page.
What is a Shared Mental Model?
A 4 part mnemonic allowing us to ensure all components of our work are assessed for situational awareness.
What is STEP?
This tool example looks like:
Doctor: “Give 250mcg of Hemabate IM now”
Nurse: “You would like me to give 250mcg of Hemabate IM?”
Doctor: “That’s correct!”
Nurse: "250mcg of Hemabate given"
What is an example of Closed-Loop Communication?
Two or more people who interact dynamically, interdependently, and adaptively toward a common and valued goal, have specific roles or functions, and have a time-limited membership
What is the definition of a team?
An effective tool for resolving interpersonal conflict.
What is DESC?
Being watchful of all patients and processes, regardless of role of assignment
What is Cross-Monitoring?
The key piece of information missing from the "Trust Fall"
What is which direction to fall?
A transfer of information (along with authority and responsibility) during transitions in care across the continuum. It includes an opportunity to ask questions, clarify, and confirm.
What is a Handoff (or IPASS)?
What went well? What could be improved? What’s one thing we’re going to do different next time?
What are questions to ask in a Debrief?
Formal, Informal, Constructive, Destructive
What are types of feedback?
What is I'M SAFE?
The question Sully asked Skiles just before landing on the Hudson?
What is "Got any ideas"?
Complete, clear, brief, timely and respectful are key components of this overarching principle of TS?
What are the standards of effective communication?
An ad-hoc meeting to monitor or modify the plan.
What is a Huddle?
A form of mutual support, team members protect each other from work overload situations by fostering a climate where it is expected that help be actively sought and offered.
What is Task Assistance?
The individual state of knowing what’s going on around you.
What is Situation Awareness?
The video example used to showcase key communication breakdowns and issues associated with making too many requests, not allowing time for clarification, and disrespectful communication.
What is the Devil Wears Prada?
An example:
"Team, it's been 4 minutes since the last epinephrine dose."
What is an example of a Call-Out?
Situational and Designated
What are the two types of leaders?
The requirement to voice a concern more than once when a informational conflict is present.
Two-Challenge Rule
A four-step mnemonic tool used to develop the habit of “self-checking.”
What is STAR?
Hierarchy, fear of being wrong, inexperience, and fear of repercussions
What are barriers to speaking up?