AHCO Definitions & Trends
WHAT IS THE NAME OF THE PHILOSOPHY OF ORGNISATION AND WAYS OF WORKING ON WHICH THE AHCO MODEL IS BUILT, AND IN WHICH SECTOR DID IT HISTORICALLY ORIGINATE?
Agile - Technology Sector
HOW MANY SLICES OF THE HEAD ARE IN THE AHCO FRAMEWORK
4
WHAT WOULD YOU CALL A TEAM OF MULTISKILLED, EMPOWERED RESOURCES WHO SERVE THE CUSTOMER E2E
POD
A SERVANT LEADER AS OPPOSED TO A MANAGER WHO SUPPORTS AND HELPS THE DELIVERY TEAM TO BECOME SELF ORGANISING AND CROSS-FUNCTIONAL
WHAT IS A SCRUM MASTER
MODERN ORGANISATION SHIFT FROM ALIGNEMENT TO VERTICAL FUNCTIONS TO ALIGNMENT AROUND…
CUSTOMER VALUE
WHAT ARE THE THREE WAYS WE CAN DEPLOY CAPABILITIES INTO VALUE STREAMS
EMBEDDED, DEPLOYED, INTERLOCK
WHAT ARE THE THREE KEY STAGES IN AN IMPLEMENTATION PLAN FOR POD BASED WORKING?
Pilot -> Split the pod -> Scale
A SMALL SELF-SUFFICIENT TEAM MADE UP OF COMPLIMENTARY DIFFERING SKILLS WITH CONTINUOUS CAPACITY THAT DELIVERS CHANGE END TO END
WHAT IS A SQUAD?
WHAT IS THE MOST FLUID AND ADAPTIVE DELIVERY MODEL?
LIQUID LATTICE
CUSTOMER SEGMENT, PRODUCT, CHANNEL, CUSTOMER JOURNEY
IT IS COMPRISED OF A NUMBER OF DIFFERENT TEAM MEMBERS WITH DIFFERENT SKILLS, ALL COLLABORATING TO ACHIEVE A COMMON, TIME-BOUND GOAL
SQUAD
PRIORITISED BACKLOG AND SCRUM/KANBAN BOARD
HOW DOES A POD MODEL BOOST CUSTOMER EXPERIENCE, EMPLOYEE ENGAGEMENT AND EFFICIENCY ALL AT THE SAME TIME?
Reduced handoffs, clear ownership, empowerment, multi-skilling, improved tech
NAME 3 KEY CONSIDERATIONS FOR POD DESIGN (OUT OF 6 WE DISCUSSED)
Value stream alignment, operating hours, culture/leadership, sourcing/locations, systems/tooling, joined up ecosystem
SPECIALIST AGENTS PROVIDING CRITICAL LINKS BETWEEN PODS WITHIN A POD FAMILY
CHAPTER OR COMMUNITY OF PRACTICE
DESCRIBE WAYS OF WORKING FOR A SQUAD
- LOW VOLUME, LONG REPEATABILITY CYCLE (WEEKS / MONTHS)
- PROCESSES AND OUTPUTS ARE PREDICTABLE, VARIABILITY IN SCOPE
- MAJORITY OF WORK REQUIRES CREATIVE PROBLEM SOLVING WITHIN PROCESS
- MAJORITY OF WORK REQUIRES MULTIPLE SKILLSETS TO COMPLETE