Group Work & TEAMS
Employees helping and encouraging each other to excel is called?
What is c.
Group Synergy
What is the first step in coaching?
What is a.
Observe employees doing their jobs.
In a training program, what is the training objective?
What is a.
Includes a time limit for the learning.
What is a good way to increase motivation to learn?
What is c.
Having a system of rewards, and praise achievement.
Which of the following statements about coaching is false?
What is c.
Coaching is easy; most people figure it out in no time.
Which of the following statements about coaching is false?
What is c.
Coaching is easy; most people figure it out in no time.
Good training will benefit associates in the following ways except:
What is b.
Trained employees always have to ask how to do things.
A summative evaluation looks at which of the following?
What is c.
Reaction,
Knowledge,
Productivity,
Behavior, Attitude
The word TEAM stands for...
Together everyone accomplishes more
Which of the following is the last step in the TQM process?
What is c.
Evaluate and support the process.
Giving the employees positive discipline is considered a benefit of what?
What is b.
What is Training
Which of the following is the biggest problem in training employees?
What is a.
An urgent need.
Characteristics of successful teams include all of the
following except?
What id d.
There is a synergy where the output of the member is greater than the team.
What is a.
A continuous improvement process.
Which of the following should be written before developing a unit training plan?
What is b.
Training objectives
Employees learn best when?
What is e.
All of the Above.
They are actively involved in the learning process. The training is relevant and practical AND They have a good trainer.
Groups that are more social by nature are called what?
What are b: Informal groups
A process involving observation of employee performance and conversation focusing on job performance between the manager and the employee is called?
What is c.
Coaching.
What are the steps in Job Instruction Training?
What is d.
Prepare the associate, demonstrate the task, have the associate do the task, follow through.
Which of the following is not one of the five reasons why people do poor work?
What is c.
Not caring about your work.