These are often quite large, sometimes occupying entire downtown buildings, and may include lodging and dining facilities as well as gyms, swimming pools, handball, racquetball.
What are athletic clubs?
100
This type of complaint may result from guests who feel rude of tactless lodging employees have insulted them.
What is an attitudinal complaint?
100
A federal agency that helps keep employees safe by regulating sanitation, safety, first aid in the work place.
What is OSHA (Occupational Safety and Health Administration)?
100
Considered the heart & soul of a lodging property and generates more revenue than all the other divisions combined.
What is the rooms division?
100
A certain type of people the lodging property tries to attract.
What is a target market?
200
A hired professional responsible for guiding all elements of a club's operation.
What is a Club Manager?
200
These luxury restaurants are mostly owned and operated by independent entrepreneurs.
What is a white tablecloth restaurant?
200
Regular checks of the building and grounds
What are patrols?
200
The most visible department department in the hotel.
What is the Front Office?
200
An inventory control that allows guests to make reservations only for a minimum number of days.
What is minimum stay?
300
The ship's banker, information officer, human resources director & complaint handler.
What is a purser?
300
These are hired by organizations whose major business purpose is not food service.
What are contact food companies?
300
The most important support department for the Front Office and employs the largest staff in Rooms Division.
What is Housekeeping?
300
A specific number of rooms set aside for members of a group planning to stay at the lodging property.
What is a block?
400
The variety of mixture of guests who stay at a hotel.
What is guest mix?
400
These develop when individuals have common interests, backgrounds and experienes and work close by one another. The goal of this group may be simply to have fun together.
What is an informal work group?
400
This focuses on one unusual event that happened during a shift and that directly affected security. It's based on facts and observations.
What is an incident report?
400
This is created from expired registration records.
What is a guest history file?
400
Collecting the correct amount of cash, marking the folio as paid and destroying any credit card vouchers imprinted at check-in.
What is a cash payment?
500
This department identifies prospective guests for the hotel, shapes and persuades prospects to become guests.
What is the marketing division?
500
The variety among people relative to age, race, gender, ethnicity, religion, physical ability, sexual orientation, marital status, work experience, income, thinking and learning styles, etc.
What is diversity?
500
Part of the lifeblood of the lodging industry. They can bring a lot of people, publicity, and profit to the property.
What is a convention?
500
Rooms next to each other with no connecting door, or rooms across the hall from each other.
What are adjacent rooms?
500
This contains the smallest amount of cash that will allow Front Office reps to do business throughout their shift.