Show:
Guestroom Attendant
Maintenance Worker
Laundry Attendant
Public Space Cleaner
F&B Division
100

These are restocked and include a spray bottle of all-purpose cleaner, spray bottle of glass cleaner, furniture polish, scrub brush, etc.

What is a cleaning supply caddy?

100

The isolation of equipment during maintenance work by removing or blocking the source of energy being provided to the equipment.

What is lockout/tagout?
100

Laundry attendants repeat the same actions throughout the day and cause this painful condition.

What is repetitive stress injury?

100

The housekeeping department employee who cleans almost all areas of the property , except guestrooms.

What is a public space cleaner?

100
This tells banquet servers what the banquet is and what needs to be done.

What is a Banquet Event Order?

200
 A special service provided to VIP guests which includes folding bck the top of the bedspread, fluffing pillows so they look fresh and firm, provide amenities such as a flower, a piece of chocolate of candy. 

What is turn-down service?

200
This system makes sure that older supplies are used before newer ones.

What is FIFO?

200

This removes excess moisture from laundered items through a high-speed spin in the washing machine.

What is extracting?

200

This lists all the tasks that they are to perform in the order in whic they are to do it.

What is a public space daily assignment sheet?

200

This F&B staff preps tables for service, side stations, condiments, silverware, buses soiled linens, dishes, glasses and assists servers and guests to ensure total guest satisfaction.

What is a bus person?

300

Guests put a sign on the doorknob so that guestroom attendants have the opportunity to shine by cleaning this room first.

What is an early make-up requests

300

The rubber piece that opens and closes on the valve seat when the toilet is flushed.

What is a flapper?

300
These are used to let laundry attendants know how many of each type of linen the f&B outlets need for the next day.

What are table linen requisitions?

300

This method of overlapping mopped sections helps avoid walking on cleaned areas and ensures that the entire floor is clean.

What is a figure 8?

300
This system will transfer a guest's restaurant check to be automatically added to a guest's folio.

What is a point of sale system?

400
Containers that hold amenities and are usually stocked in the housekeeping department and include breakfast menus, stationary folders, guest comment cards, wastebasket liners, room service menus, pens, hand soap bars, note pads, plastic cups, etc.
What is an amenity caddy?
400

A method of painting that is the most efficient on large, flat surfaces and requires the least amount of training.

What is rolling?

400

This form given to new employees by HR and issued by housekeeping.

What is a uniform authorization form?

400

This is used to scrub loose wax on the floors.

What is a buffer machine?

400
This is the cold food section of a kitchen.

What is garde-manger?

500

This lists all the rooms that each guestroom attendant needs toclean during his or her shift.

What is a Room Assignment Sheet

500

Before servicing an overflowing toilet, what does a maintenance worker do first?

What is turning off the water supply.

500

In the Washing Cycle, load washers at least 2 to 5 minutes apart to aid in smooth and constant work flow and not use up water supply or cause electrical overloads.

What is staggering?

500

This is wiped daily with a cloth soaked i warm water and mild detergent as it collects body oils and sunscreen.

What is pool furniture?

500

A cooking method that is browned in a small amount of fat, then slowly cooked in a small amount of liquid.

What is braised?