These are due to errors in posting or are, in fact, valid charges that the guest has forgotten.
What is a disputed guest charge?
100
Expedia, Hotwire, Priceline, Travelocity offer online reservation services through this.
What is an Internet Distribution System?
100
This tracks when and how often guest stay at the property.
What is a guest history system?
100
Includes a choice of accessible rooms, rooms by the pool, specific bed types, smoking/non-smoking, specific floor, specific amenities, etc.
What is a specific room request?
100
A document where reservationist input reservation information.
What is a reservation record?
200
Most properties use these to record when master keys are checked out, who checked them out, why they were checked out and other details.
What is a log book?
200
Provides worldwide distribution of hotel reservation information and allows selling of hotel reservations. They link reservations of hotels, airlines, car rental agencies, travel agencies.
What is a Global Distribution System?
200
This document reflects a more current estimate of room availability and used by the front desk for managing arrivals, departures, walk-ins, same-day reservations.
What is a Four Day Forecast?
200
Upon request by the caller, the reservationist describes the lowest priced room, then suggests extra amenities and benefits that the caller could enjoy in a more expensive room.
What is Bottom Up?
200
Guest pre-pay for the hotel room prior to arrival.
What is an advance deposit?
300
This contains the smallest amount of cash that will allow them to do business throughout their shift.
What is a cash bank?
300
Reservationists build good relations with them so that they can sell more hotel rooms.
What is a travel agent?
300
This allows reservations to be taken for a certain date as long as the guest arrives before that date.
What is Close to Arrival?
300
The reservationist recommends the room with the highest rate that fits the caller's needs.
What is Top Down?
300
Used if the rate or number of nights differs from the original reservation.
What is no-show form?
400
This provides information about function times and locations of meetings or events occurring on property.
What is a daily / weekly function sheet?
400
A powerful tool to help reservationists "ask for the sale."
What is a script?
400
A stay control strategy that requires that the stay begin before the date the strategy is applied.
What is Sell-Through?
400
A way of selling a more expensive guest room than the one the guest originally requested.
What is upselling?
400
This provides one folio for the entire group.
What is a group reservations master?
500
A way of selling a more expensive guestroom than the one the guest originally requested.
What is Upselling?
500
The secret of the lodging property's success to give guests great service.
What is teamwork?
500
Process of figuring out how to balance occupancy and prices to maximize room revenue.
What is revenue management?
500
Turning a reservation into a booked room.
What is a conversion?
500
A document that provides information on the names of guests, dates of stay, flight information for a future date.