Health Communication Process
Core Principles and Values
Modes and Methods of Communication
Health Interaction
100

How many stages are there in the Health Communication Process 

A. 3

B. 2

C. 4

D. 6

C. 4

100

How many Personal Values characterize effective members of high-functioning teams in health care?

A. 3

B. 5

C. 4

D. 6

B. 5

100

Communicating and working as a team  in the healthcare field is NOT beneficial for the patients and staff.

A. True

B. False

B. False

100

It may mean an initial intention to interact

A. When we say "umm"

B. Eye contact

C. A handshake

D. Silence


B. Eye contact

200
What does the first stage address?


A. Planning and Development

B. Pretesting Concept Messages and Materials

C. Assessing Effectiveness

D. Implement the Program

A. Planning and Development

200

Which is NOT a listed characteristic for effective members of high-functioning teams in health care?

A. curiosity

B. assertiveness 

C. creativity

D. honesty

B. assertiveness

200

________can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

A. Morality

B. Professionalism

C. Ethics

D. Self-respect

B. Professionalism

200

Which of the following is true about 'jargon'?

A. Jargon is indicative of highly qualified professional workers

B. Health care workers are expected to learn jargon and use it daily

C. It is a commonplace terminology unique to people within a specific type of work that should be avoided when talking to clients or patients

D. It is scientific terminology that is exact and should be used with patients

C. It is a commonplace terminology unique to people within a specific type of work that should be avoided when talking to clients or patients

300

I can tell the difference between good and bad materials, so I don’t need to pretest. True or false?

A. True 

B. False 

B. False

300

What are the principles of Team-Based Health Care

A. Shared Goals, Clear Roles, Mutual Trust, Leadership & Measurable Processes and Outcomes

B. Shared Goals, Clear Roles, Detailed Plan, Effective Communication, & Measurable Processes and Outcomes

C. Shared Goals, Clear Roles, Mutual Trust, Effective Communication, & Measurable Processes and Outcomes

D. Shared Goals, Clear Roles,  Mutual Trust, Effective Communication, & Humility 

C. Shared Goals, Clear Roles, Mutual Trust, Effective Communication, & Measurable Processes and Outcomes

300

What can communication do alone ?

A. Influence violence

B. Decrease knowledge

C. Show healthy skills

D. Decrease support 

C. Show healthy skills

300

Which of the following statements is true about verbal and nonverbal communication? *Select all that apply*

A. When they are not consistent or incongruent, the verbal message will most likely be the one received

B. Nonverbal communication is not as powerful as verbal communication

C. When they are not consistent or incongruent, the nonverbal message will most likely be the one received

D. Nonverbal communication is as powerful as verbal communication

C and D

400

What is NOT a step in trying to gather partners to help support a programs development?

A. consider which roles partners may play to best support the program 

B. choose an organization or agency that brings expertise and credibility 

C. there is no need to do a final report because everyone should be aware of how the program went.

D. give each partner an appropriate amount of work, tangible responsibilities.

C. there is no need to do a final report because everyone should be aware of how the program went.

400

The ecological model is directly linked to health communication. It assures that health and well-being are affected by the ______ among multiple determinants including biology, behavior, and the environment.

A. interaction

B. presentation

C. creation

D. segregation 

A. interaction

400

Which of the following is a true definition of communication?

A.  A process of sending a message without the need for an audience

B. Reciprocal process in which talking and listening are agreed upon

C. Reciprocal process in which messages are sent and received between people

D. Reciprocal process in which one person says something and the other person hears

C. Reciprocal process in which messages are sent and received between people

400

Match the correct nonverbal cue with its components

A. Eye contact-- tone, volume, pitch, rate

B. Voice-- movement of hands

C. Gestures-- dress, grooming, size

D. Posture-- relaxed, formal, stressed, laid back

D. Posture-- relaxed, formal, stressed, laid back