Which line would you transfer to?
"I need my covid test results"
What is covid information line
Screening
Page 24
When scheduling an at home vaccination for a caller; We inform the caller that their local county public health department will contact within how many days, to schedule a date and time for their in-home vaccination appointment
What is 10 days
Give us an example of showing empathy
Any answer that displays the prompt
"I have a question about the costs of the vaccine?"
What is vac line
WORKFLOW FOR CALL THE CAR RESERVATION
pg 44
When scheduling an appointment for Managed Care Plan (MCP) members we must look for appointments how many days out?
What is at least 5
Give us an example of a probing question
Any answer that follows the prompt
"What are my rights as an employer during this pandamic"
What is covid information line
At-home vaccine requested but caller has not heard from local health department
Pg 21
Search vaccine requested
For individuals that received the Pfizer or Moderna vaccine how long must they wait until they receive a booster vaccination?
What is at least five months ago
Give us an example of displaying active listening
Any example that follows the prompt
"I am missing a dose on my record"
What is digi line
Cancel or reschedule appointment and/or transportation
Page 20
For individuals that received the Johnson and Johnson vaccine how long must they wait until they receive a booster vaccination?
What is at least two months
Give us an example of NOT having appropriate demeanor
Any example that follows the prompts