Software Problems
Hardware Issues
Network Troubleshooting
Security Concerns
General Maintenance
100

This type of software is designed to protect your computer from viruses.

What is antivirus software?

100

This component is often called the “brain” of the computer.

What is the CPU?

100

This device connects your computer to the internet.

What is a router?

100

This type of attack involves tricking users into providing personal information.

What is phishing?

100

This action can help improve your computer's performance by removing unnecessary files.

What is disk cleanup?

200

If a program is not responding, this keyboard shortcut can help you force it to close.

What is Ctrl + Alt + Delete?

200

If your computer won’t turn on, this is the first component you should check.

What is the power supply?

200

This command-line tool can help you check the connection between your computer and a website.

What is ping?

200

This software can help you manage and store your passwords securely.

What is a password manager?

200

This type of software can help you keep your drivers up to date.

What is a driver updater?

300

This type of software update often includes new features and bug fixes

What is a patch?

300

This type of memory is volatile and loses data when the computer is turned off.

What is RAM?

300

This type of network uses radio waves to connect devices.

What is Wi-Fi?

300

This type of malware encrypts your files and demands payment for the decryption key.

What is ransomware?

300

This process involves rearranging the data on your hard drive to improve efficiency.

What is defragmentation?

400

This Windows tool can help you restore your system to a previous state.

What is System Restore?

400

This tool can be used to test the functionality of a hard drive.

What is a disk utility?

400

This protocol is used to assign IP addresses to devices on a network.

What is DHCP?

400

This security feature requires two forms of identification to access an account.

What is two-factor authentication?

400

This tool can help you monitor your computer’s hardware health.

What is a system monitoring tool?

500

This error message indicates a problem with the Windows registry.

What is a Blue Screen of Death (BSOD)?

500

This component can cause overheating if it fails or is clogged with dust.

What is the cooling fan?

500

This type of network issue can be caused by too many devices using the same channel.

What is interference?

500

This type of attack involves overwhelming a network with traffic to make it unavailable.

What is a DDoS attack?

500

This type of backup saves a copy of your entire system, including the operating system and applications.

What is a full system backup?