Greetings
How long it should take for a customer to be greeted
What is 3 seconds? (and you should run!! And yell!!)
Two modes of contact you ask the customer for.
BONUS 100: Exact wording for getting the email address and number.
What is email address and phone number?
BONUS: What is "Can I get your email address/number?"
Amber likes to wait until this many items are in a customer's arms before asking them about a dressing room.
What is 3?
The amount of time we can hold an item for.
What is 24 business hours?
Two things that are almost always excluded from store sales.
What is Red Aspen Nails and Plunder Jewelry?
You shouldn't say this when greeting a customer.
What is "What can I help you with today?"
One thing we do to prevent giving items away.
What is count the pieces of clothing and check how many scanned items there are?
Where you should be when a customer is shopping.
What is on the floor?
What "straightening racks" means.
What is checking sizes, size order, clothing direction, tags, zipping, buttoning, clothing placement, and overall neatness?
Cell Phone Use Policy.
What is prohibited unless to contact Lanae or Amber - communicate with Amber (unless unavailable, in that case tell Lanae) about family emergencies. No texting or calling friends, family, coworkers, or doctor's otherwise- that's on your own time.
First thing you explain after welcoming the customer.
What is the sale?
The only two times you use the discount button on the left on Shopify.
What is:
1) Employee & Lanae's family discounts?
2) Blanket sales?
Three things you shouldn't do when a customer is shopping.
What is:
1) steam?
2) chill at the checkout counter for no reason?
3) hang out around and chat with other coworkers or family/friends?
Length of lunch break when you begin work at 12?
What is you don't get a lunch break / zero minutes?
Where clothes put on hanging mannequins go.
What is right behind the mannequin?
Second thing you explain when welcoming the customer.
What is the sale racks?
Two major changes we made to the return policy that the customer needs to know.
What is:
1. They need the original receipt?
2. They need to sign to confirm they heard and understand the return policy?
Rule of thumb for what you do when a customer is shopping. (2 answers)
What is:
1) Be BUSY!
2) Give them space but be aware of them so you can help them when needed.
Amount of inches above the knee a skirt you wear can be.
What is 2?
This stimulates you to think creatively.
What is strong relationships with coworkers?
Last thing you say when finishing the customer greeting.
What is, "My name is ____, let me know if you need anything!"
Three different phrases to begin an upsell question.
What is:
1. Have you tried...
2. Have you heard of...
3. Do you need any...?
The amount of times you MUST check on a customer while they are in the dressing room.
What is once?
What happens after a performance is evaluated.
What is goals will be made with supervisor for improvement?
This results in less ambiguity in communication and makes is so everyone is more clear on exactly what specific tasks are.
What is collaboration?