Portal
What kind of note would you leave for a patient that did not answer when we called.
Scheduling Call
What two documents do we need to either send to imaging center or enter into scheduling system.
Order & PFR
What is our preferred location to schedule at in buckhead
Spine Center Atlanta
A patient who is scheduled for Xray's at OPI is calling to request an uber for their appointment tomorrow. How should you proceed?
For this situation we would not be able to schedule an uber, a patient must be getting an MRI for us to be able to schedule one.
If a patient provides you with a new law firm that is not in our system who and where do you post that information
Send it to the PCL Channel so they can add.
Where is the order located?
Under "physicians order" in the documents tab
What needs to be included in the clinical notes in the scheduling systems
Height, Weight, if claustro, if metals, type of accident, DOI, Attorney
What locations do we not have direct access to.
MedRad, RMG, Cypress, OSS, Atlantic Radiology
A patient calls in to reschedule an appointment for a clinic we do not have direct access to. How should you proceed?
Inform the patient that the clinic will give them a call to reschedule. inform PCL team so they can notify clinic.
What is the source of truth for all GA informtion?
Notion page
How do you indicate when a patient's order is sent to a imaging center?
Go to schedule an appointment but leave the day and time blank and click "sent to center"
What locations do we have direct access to?
OPI, IL, Express, Inspire, Roswell, First Look Spine Center, Elite closed, GIM
What locations do we have direct access to schedule.
Express MRI, OPI, IL, High Field, GHI, Spine center, Acute, GIM, Closed Elite, Inspire, First look.
A patient calls in asking for reports and images. How should you proceed?
If they are not ready let the patient know and inform them it will be send to their doctor as soon as it is completed.
What time periods are we able to schedule Ubers for?
Monday- Saturday 10am- 8pm
Sunday 10am-4pm
What do you do if a patient needs to be "sent to RP"
Leave a detailed note on product and mark the patient as blocked.
What locations can scan Tattoos before 6 weeks
Elite, and IL
What locations offer DTI's
Elite Decatur, Elite Lithia springs, Elite Stockbridge, Atlantic radiology pooler, and Atlantic Radiology Savannah
You go to schedule a patient and notice that they have two charts. one has a C/L spine and the other has R/L Shoulder and T spine. for a total of 5 scans, How should you proceed?
Confirm that there are no notes in the patient chart. Send a message to the PCL channel asking them to email Toris team for confirmation on scanning more than 4 scans.
What information needs to be collected in order to to go through MedPay and where should you enter it in?
enter in Servicing tab.
Where do you enter in MedPay information
Under the servicing tab.
what locations can scan with 1 heart stent and no medical card?
All OPI, All IL, and High Field
What two locations allow MRI's with tattoo's prior to 6 weeks.
Allegiance/IL, and Elite.
While you are going through screening questions, the patient mentions that they have a heart stent. How should you proceed?
Ask how many stents and if they have a medical card , if less than 2 with no medical card we can proceed scheduling at IL. If they have more than 2 we need a medical card.
What Law firms need us to reach out to them prior to scheduling any of their patients
Tabba Law and CEO Lawyer