Terms
DESIRE OF WORKERS TO SEE A JOB DONE QUICKLY AND WELL
Motivation
BEST KNOW FOR HIS HAWTHORNE EFFECT CONCLUSIONS
Elton Mayo
HIS FOCUS WAS TO IDENTIFY THE MAIN NEEDS THAT
HUMANS HAVE.
Abraham Maslow
TEAM WORK IN BUSINESS IN NOW MORE WIDE
SPREAD
WORKER RESPONSIBILITY IS INCREASED
QUALITY OF WORK HAS INCREASED
COMMUNICATION LINES OPEN UP BETWEEN
WORKERS AND MANAGERS
Herzberg conclusion
• LOW LABOUR TURNOVER
• LOW ABSENTEEISM
• HIGH PRODUCTIVITY
• MAKE SUGGESTIONS FOR
IMPROVEMENTS
• ACCEPT RESPONSIBILITY
Highly motivated staff
A voluntary group of workers who meet regularly to discuss, and try to resolve, work- related problems and issues
Quality Circle (QC)
Consultation with workers improves motivation
Hawthorne Effect
Lowest level of Hierarchy of needs
Physical needs
AIMS TO USE THE FULL CAPABILITIES OF
WORKERS BY GIVING THEM THE OPPORTUNITY TO DO MORE
CHALLENGING AND FULFILLING WORK.
Job enrichment
HIGH LABOUR TURNOVER
• HIGH ABSENTEEISM/LATENESS
• POOR PERFORMANCE
• INCREASED ACCIDENTS
• INCREASED GRIEVANCE
Poorly motivated staff
The gaining of new or advanced skills and knowledge as well as opportunities to apply what is gained
Development
True or False: Working conditions are not important in determining productivity levels.
True
Reaching potential
Recognition for work well done and could provide incentives for workers to achieve even more.
Feedback on performance
MADE 1ST SERIOUS ATTEMPT TO ANALYZE WORKER MOTIVATION
IN ORDER TO ADVISE MANAGEMENT ON THE BEST WAYS TO
INCREASE WORKER PERFORMANCE.
Fredrick Winslow Taylor
Production is organized so that groups of workers undertake cocomplete units of work.
Teamworking
Payment to a worker for each unit produced
Piece Rate
Protection, job security
Safety Needs
aspects of a workers job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over supervision by managers
hygiene factors
RESULTS FOUND THAT WORKERS HAVE THE THREE TYPES OF MOTIVATION NEEDS:
1.ACHIEVEMENT MOTIVATION- RESULT DRIVEN ATTITUDE (DESIRE TO DO BEST, NEEDS
FEEDBACK, CHALLENGES)
2.AUTHORITY/POWER MOTIVATION- AUTHORITY MOTIVATED, NEED TO BE IN CHARGE,
STATUS & PRESTIGE
3.AFFILIATION MOTIVATION- FRIENDLY RELATIONSHIPS, INTERACTION WITH OTHERS, NEED
TO BE LIKED BY OTHERS
David Mcclelland
Active encouragement of employees to become involved in decision-making withing an organization.
Employee Participation
a school of organizational thought which focuses on worker satisfaction, informal workplace organizations, and a means of influencing employee productivity
Human Relations Theory
Respect from others
Esteem Needs
a payment made in addition to the contracted wage of salary.
VALENCE – THE DEPTH OF THE WORKERS WANT FOR SOMETHING (REWARD, $$$)
2.EXPECTANCY – EFFORT WORKER WILL PUT IN
3.INSTRUMENTALITY - CONFIDENCE OF WORKER TO ACHIEVE
Rewards for satisfying personal needs