Travel and Tourism Industry
Tourism that involves heritage tours and visiting historical and cultural sights
What is Cultural Tourism
These are the skills that we all use to interact or deal with others, and how we do this can greatly influence our professional and personal lives.
SWOT stands for
What is strengths, weaknesses, opportunities, and threats
What is a DMC
LEDC stands for
What is less economically developed countries
People born in 1944-1960
What are baby boomers
Product, Price, Place, and Promotion make up what
What are the 4 P's
Money lost from a destination through, for example, foreign labor, foreign ownerships and imports
What is a Leakage
travel season between peak and off-peak seasons, especially spring and autumn, when fares tend to be relatively low
What are shoulder months
anyone in the organization who needs assistance or interaction from another to fulfill their job responsibilities
What are internal customers
What model do these stages belong too
1. Exploration Stage
2. Involvement
3. Development
4. Consolidation
5. Stagnation
6. Decline versus Rejuvenation
What is the Butler Destination Lifecyle Model
privately owned businesses. Main goal is to generate profits to pay dividends to shareholders.
ex: tour operators, travel agents, accommodation providers, attraction and guiding services.
What are commercial organizations
The majority of T & T organizations operate in the public or private sector
What is: Informal feedback, Social media, Suggestion box, Customer comment cards, Surveys, Focus groups, Observations of interactions between customer service staff and customers
What are the 4 types of media used to Communicate the Destination's Brand Identity
What is
1. Owned Media
2. Paid for Media
3. Earned Media
4. Shared Media
Issues Associated with Slum Tourism
What is visiting w/ no intention of helping or can be perceived as voyeurism and exploitation of the poor
3 external factors of the travel and tourism industry
What is Legislation, Role of the local authorities and government, Fluctuations in currency, Climatic change and natural disasters
War, civil unrest, terrorism and crime
These questions allow patterns and trends in markets to be displayed visually in Chart or graph forms
designed to help with long-term strategic planning, to help a business consider growth opportunities by reviewing its portfolio of products to decide where to invest, to discontinue or develop products.
What is the Boston Matrix
re-circulation of money. EX: money spent by tourists ill be spent numerous times in an area