General Info
Providing products and services such as transport, accommodation and activities to customers
What is Tourism?
Visiting a place to enjoy the natural environment without causing damage
What is Ecotourism?
Meeting the needs and wants of customers by providing them with products and services
What is Customer Service?
A place that appeals to tourists because of the environment, such as a beach or waterfall
What is a Natural Attraction?
In reference to a package holiday put together by a tour operator, components are the individual parts of the holiday such as transport, accommodation and meal plans. All travel tourism providers are themselves parts (or components) of the whole travel and tourism industry
What is Components?
When tourists visit destinations in their home country
A natural area that is protected to keep rare animals and plants safe from damage caused by people
What is a Natural Reserve?
Customers’ preferences, for example, the type of hotel they want to stay in, or the type of restaurant they want to visit
What is Customer Wants?
A major tourist attraction with many amusements and rides
What is a Theme Park?
Tourist travel and visits organized by a travel and tourism business. For example, a tour operator combines separate travel and tourism component such as transport and accommodation to make a single package product, which is sold to customers at a single price
What is Packaged Tourism?
In a travel and tourism context, time-limited happenings that appeal to tourists
What is an Event?
Small-scale forms of accommodation that are environmentally sustainable, often found in rural destinations
What are Eco-Lodges?
A travel and tourism business that organizes tour products for customers. Package holidays are an example of tour operator products where products from different components are combined by the tour operator
What is a Tour Operator?
When tourists travel to destinations to spend time with people they know
What is VFR (visiting friends and relatives) Tourism?
A type of rail transport used in some city destinations to transport large numbers of people quickly and often cheaply
What is Mass Rapid Transit/MRT?
Relating to the structure or balance of a population, for example the changing age profile of a population
What is a Demographic?
(i) Tourists in a destination behaving respectfully towards the natural environment and towards local people (ii) Travel and tourism providers and authorities behaving responsibly by managing or developing tourism so that the natural environment and local people are treated respectfully
What is Responsible Tourism?
A business that sells travel and tourism products provided by other travel and tourism businesses
What is a Travel Agent?
Business tourism (visiting destinations for work reasons
What is Meetings, Incentives, Conferences, Event (MICE) Tourism?
Extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange
What is Ancillary Services?
Growing and progression personally and at work. Travel and tourism organization manage staff and provide training to encourage staff to develop as people and to be better at carrying out duties
What is Personal and Professional Development?
A type of sustainable, mass personal-use transport available for public use in many destinations.
What is an E-Scooter?
A destination or hotel that provides a wide range of products and services on one site. Customers of all-inclusive resorts often make just one advance payment and pay little or nothing more while staying at the resort
What is an All-Inclusive Resort?
A visit to a place considered to be a special in order to show respect
What is a Pilgrimage?
A travel and tourism business that sells travel and inbound tourism products provided by other travel and tourism businesses, for example guided tours in the destination country
What is an Inbound Travel Agency?