A
This step in AIDET involves greeting and recognizing the patient.
What is Acknowledge?
This part of AIDET allows the provider to explain their qualifications and role, helping the patient feel more comfortable.
What is Introduce?
In AIDET, this step involves explaining how long a procedure, wait time, or recovery might take.
What is Duration?
This part of AIDET involves providing details to the patient, such as why a procedure is necessary or what will happen next.
What is Explanation?
The final step in AIDET, where the provider expresses gratitude to the patient for their time or cooperation.
What is Thank You?
This identifier is essential in acknowledging a patient’s presence.
What is “name”?
When you introduce yourself to a patient, this is the first piece of information you provider.
What is "your name"?
Information a Patient about duration helps manage this.
What are "expectations"?
Telling a patient about the steps involved in a procedure or visit and why it’s necessary helps to establish ______.
What is Trust/ patient understanding?
Which of Samaritan’s “3 Steps of Service” completes this AIDET principle?
What is “Provide a loving Farewell and a genuine thank you”
When acknowledging a patient this action can create a sense of warm and attention.
What is eye contact and/or smiling?
Introducing yourself with this additional information can help clarify your role and qualifications in their care.
What is title/role and specialty?
When new information is received regarding the expected timeline, it is important to provide the patient with this.
What is an update or check in?
This AIDET principle ties into THIS step of Samaritan’s “3 Steps of Service”
What is “Listen, anticipate, and fulfill the needs of each guest. “?
At the end of a visit, this AIDET step provides a _______ impression.
what is a good or positive impression?
This acronym, found in Samaritan’s “3 Steps of Service”, helps guide this AIDET principle.
What is HEART?
Head up, eye contact, acknowledge, read body language, take people where they need to go
By introducing yourself with a warm tone and a clear role explanation, you can help patients feel more confident in their care, leading to the improvement of this metric.
What is the Patient Satisfaction?
When patient’s are unaware of the duration, this unsettling feeling often arises especially if they have other plans.
What is impatience?
Professionals should not only explain what will happen but also ensure understanding. Which communication technique is used to confirm comprehension?
What is "teach-back" or asking the patient to repeat the instructions in their own words?
According to AIDET, expressing "Thank you" at the end of an interaction can contribute to a patient’s perception of being cared for. This can have a direct impact on what key element of patient care?
What is patient satisfaction?