AIDET
A place you find AIDET resources on this unit and its used as a reminder for you
___ board
___binder
___ handout
What is the VON board, the AIDET presentation poster board, AIDET handout, AIDET resource binder?
AIDET communication framework helps improve communication efficiency, decreases anxiety amongst patients, reduced care gap, helps patient understand the WHY? when asked to follow ERAS recovery pathway tools. The overall experience is then reflected on the patient _____________ scores
What is Satisfaction scores?
An opportunity to make the first impression on our patients during the beginning of the shift, where nurses enter patients room and Acknowledge patients and families and Introduce themselves, share the care plan report
What is NKE " Nurse knowledge Exchange"
What is "Patient Handoff"
A professional governance council such as Voice of Nursing that encourages collaboration between nurse and other team members to improve patient care
What is Shared Governance?
"An ANCC accredited global designation that recognizes the gold standard in nursing excellence. This designation empowers nurses to achieve higher standards of care and increase patients and nurse satisfaction"
What is MAGNET?
It's an acronym that stands for five key communication behaviors
What is AIDET: acknowledge, introduce, duration, explain and thank you
Explaining procedure wait times , outlining treatment timeframes, providing an estimate time to return for reassess interventions and evaluate treatments are some examples of..
What is Duration? or explaining Timeframes?
The ___ _____ is another tool inside pt rooms, that we use to promote communication with our patients
What is the Care Board?
workstream leads from each unit in the medical center actively participate in discussions and problem solving in these councils : Caritas, Magnet & Communication, Practice & research, Professional advancement , Quality & care experience
What are Facility Councils?
A growing body of research indicates that Magnet organizations share some common attributes such as.. lower Nurse________________ and _________
higher Nurse job________________
lower RN____________rate
What are
Greeting a patient by their name and showing empathy. validating and reflecting on their emotions and Normalizing their feelings are some ways we __________patients feeling
What is ACKNOWLEDGE
"It helps reduce my anxiety if i know what is going on with my care, being aware of hospital routines, knowing why i am still here, and what is the plan for today and my outcomes, i really depend on Nurses __________________ so i can understand what is expected of me.”
What is communication (which includes the AIDET explanation )
NRC communication tool measuring Quality of care experienced by patients that helps improve patients likelihood of choosing Kaiser Permanente
What is LTR "likely to Recommend"
The members in this council get a chance to collaborate with their peers on their unit and work towards their units common goals
what is the Unit practice council?
A quarterly publication for our medical center, that would foster a more engaged and collaborative workforce, improve staff awareness in embracing our magnet journey
What is the MAGNET NEWSLETTER?
A communication technique that enables patients feeling at ease and less anxious about the next care giver. They feel confident in the coordination of care where trust and respect is established
what is "Managing Up"
______helps improve our ______ ____________that reflects in our National Research Corporation (NRC) scores that our leaders post on huddle boards
What is AIDET and Patient Satisfaction
These are some specific instances during a shift workflow for nurses to have an Educational opportunity during which effective communication may influence excellent patient outcomes, Impactful from beginning to end of patient stay on the unit.
what is during NKE, Transfers, Admission and Discharge
When nurses exercise autonomy, taking responsibility, and become accountable for their practice and the outcomes they influence, it is called the participation in
Nursing P_________ G_____________
What is Nursing Professional governance?
The KP Santa Clara Intranet platform where staff can gain access to information and content updates from our facility councils ongoing projects and a resource for the members at large
What is the SHAREPOINT ACCESS?
In this communication strategy we Tailor the use of medical language and adjust details to the patients preference, breaking it down, outlining procedures, medications and side effects. We discuss treatment goals, provide additional resources and welcome questions
What is Explaining the care?
"AIDET is a communication framework for healthcare professionals that helps improve patient care interactions" it is a form of effective communication to close the ____ ____ experienced by patients.
what is Care Gap
These are some Patient satisfaction "Survey Questions"
Name the top three:
What are likely to recommend?
What are Nurse Explain? and Courtesy and Respect?
This council, consisting of Leadership and unit chairs from across the medical center, overseas the nursing professions four accountabilities: practice standards, competence, quality and generation of nursing knowledge
what is the Coordinating Council?
______ _____________organizations empowers nurses to reach their true potential. It garners more than external prestige, it demonstrates to the world that it’s an organization that recognizes the invaluable potential of nurses to lead healthcare change
What is Magnet Designated?