What is Acknowledge, Introduce, Duration, and Thank you.
100
"We, on 6N, strive to achieve patient _____."
What is satisfaction.
100
Why use AIDET? Why does a patient/family need to know?
AIDET will help us with:
being efficient with our work
Which helps us with:
driving cost
And supports us with:
the satisfaction of our patients and families
That is reflected in:
our HCAHPS
100
Scenario: change of shift
200
Where can you find the definition of AIDET? Do you know where it is located to use as a reminder for you?
What is on the "Blue Cards".
200
The reasons why we use AIDET is that it will help the patient and family get the information they need and want from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient satisfaction.
200
How many of you know about HCHAPS? Can you name some of the questions on the survey?
200
Scenario: entering a patient's room
300
What is AIDET?
What is a communication guide and a Methodist Experience tool.
300
Have you seen some of the patient satisfaction survey questions? Can you name one question on the survey?
300
Use AIDET to answer an HCAHPS question regarding communication about medications.
300
Scenario: a new patient.
300
400
From staff perspective, why use AIDET?
efficient; drive cost; pt satisfaction; HCAHPS
400
What other tools do we use to promote communication with our patients?
What is the use of the White Boards and Hourly Rounding.
400
Use AIDET to answer HCAHPS question regarding Discharge.
400
Scenario: You have not met Mr. and Mrs. Smith
400
500
From patient's perspective, why use AIDET?
Patients have no privacy, are anxious, don't understand hospital routine, have lost control over daily activities, are afraid for their safety.
500
AIDET helps with patient satisfaction, which is reflected in our __________.
What is
AIDET will help us with:
being efficient with our work
Which helps us with:
driving cost
And supports us with:
the satisfaction of our patients and families
That is reflected in:
our HCAHPS