AIDET IS A CONVERSATION, NOT A SCRIPT

AIDET+P

100

WHAT DOES AIDET STAND FOR?

ACKNOWLEDGE, INTRODUCE, DURATION, EXPLANATION, AND THANK YYOU

200

WHAT IS AIDET?

A TOOL USED TO REDUCE PATIENT ANXIETY AND PROMOTE PATIENT COMPLIANCE 

300

TRUE OF FALSE: AIDET+P MUST BE USED IN SEQUENTIAL ORDER

WHAT IS FALSE

400

WHAT DOES THE P STAND FOR?

WHAT IS THE PROMISE (TO MAKE A PERSONAL COMMITMENT TO OUR PATIENTS)

500

WHO CREATED AIDET?

WHAT IS THE STUDER GROUP

USING AIDET

100

GOOD MORNING, SMILE, MAKE EYE CONTACT

OR 

10/5 RULE: 10 FT AWAY WE MAKE EYE CONTACT AND 5 FT WE SPEAK OR GREET 

WHAT IS ACKNOWLEDGE (INCREASE SENSE OF SAFETY)

200

PLEASE HAVE A SEAT MRS. FRAZIER, DR. SAGE'S MEDICAL ASSISTANT WILL BE CALLING YOU BACK. THEY ARE SUCH A GREAT TIME! DO YOU HAVE ANY QUESTIONS?

OR 

I SEE YOUR HERE FOR YOUR RECENT STROKE. I' AM GOING TO ASK YOU SOME QUESTIONS ABOUT YOUR HEALTH HISTORY, TAKE YOUR VITALS, AND PREPARE YOU FOR THE AMAZING DR. MEHTA

WHAT IS EXPLANATION (INCREASE QUALITY OF CARE)

300

MY  NAME IS SUNSHINE, I WILL BE YOUR MSA TODAY. DR. KAMITAKI WILL BE SEEING YOU TODAY, HE IS FANTASTIC AND SPECIALIZES IN EPILEPSY

OR 

MY NAME IS GLORIA AND I WILL BE REGISTERING YOU FOR YOUR VISIT TODAY. LET ME MAKE SURE YOUR CONTACT INFORMATION AND VISIT COVERAGE IS CORRECT

WHAT IS INTRODUCE (DECREASE ANXIETY)

400

THANK YOU FOR TAKING YOUR TIME TO ANSWER ALL OF OUR HEALTH QUESTIONS

OR 

THANK YOU FOR ALL YOUR PATIENCE, AGAIN MY NAME IS JEANETTE, IF YOU HAVE ANY QUESTIONS

WHAT IS THANK YOU (INCREASE PATIENT LOYALTY)

500

I KNOW YOU'RE SEEING DR. BELSH TODAY. I APOLOGIZE THERE IS ABOUT A 30 MIN WAIT TODAY FROM YOUR 10AM SCHEDULED TIME. IF THERE IS FURTHER DELAY, WE WILL KEEP YOU INFORMED

WHAT IS DURATION (INCREASE COMPLIANCE)

MANAGING UP

100

WHAT IS MANAGING UP?

managing up is positioning yourself and others in a positive light OR SIMPLY CREATING POSITIVE IMPRESSIONS OF OTHERS

200

"Mrs. Jones, I’ve discussed the treatment plan with your nurse, Bessie, and ordered some medications to ease your nausea and pain. Jackie and I have worked together for five years, and she is one of our best."

WHAT IS MANAGING UP

300

WHAT ARE THE BENEFITS OF MANAGING UP?

PATIENT FEEL BTR ABOUT THEIR CAREGIVER AND EXPERIENCE, PTS FEEL MORE AT EAST ABOUT COORDINATION OF THEIR CARE, GAIN PT CONFIDENCE

400

WHAT ARE SOME KEY WORDS OF MANAGING UP?

COMFORT, CONCERNS, SAFETY, PRIVACY, MY PLEASURE, GREAT LISTENER, SECURITY, EXPERT, EXPERIENCED, RESPECTFUL, CLEARLY EXPLAIN

500

AN EXAMPLE OF MANAGING UP

GREAT!