AIDET
What does AIDET stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank you.
"We, at PCR strive to act upon our core values everyday and achieve the highest patient _____."
What is satisfaction.
Scenario: Therapy is running behind schedule
What is Duration?
Where can you find the definition of AIDET? Do you know where it is located to use as a reminder for you?
What is badge card?
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient satisfaction.
Scenario: patient is escorted to the gym where they meet their Speech Therapist
What is introduce?
Have you seen some of the patient satisfaction survey questions? What is the most measurable question we use on the survey?
What is Likelihood to Recommend.
Scenario: A tour is being led by the gym
What is Acknowledge?
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
What is AIDET?
What is another way we measure patient satisfication that is accessible to our community and helps patients/families choose us?
What is Google Reviews.
Scenario: Mr. and Mrs. Smith are pleased with their care on discharge
What is Thank you?
The practice we use when we have a meaningful interaction with a patient while explaining plan of care for the shift, understanding the patients goals of care, and connecting and building trust with our patients.
What is Commit to Sit?
AIDET helps with patient satisfaction, but also contributes to ___________ care.
What is quality or safe?
Scenario: Dr. Kohli orders a new brace for the pts wrist
What is Explanation?