AIDET
What does AIDET stand for?
What is...Acknowledge, Introduce, Duration, Explanation and Thank you.
"We, at Kaiser, strive to act upon our core values everyday and achieve patient _______."
What is...satisfaction.
Scenario: Dr Goldin is running behind schedule
What is...Duration?
The AIDET slogan for Riverside's OBGYN department.
What is..."Keep Calm and AIDET On"
We use AIDET because it helps the patient and family get meaningful and useful information from us. When this happens, a patients ______ decreases and results in better health _______.
What is...anxiety and outcomes.
Scenario: patient is escorted to an Audio room by the Audiologist
What is...Introduce?
AIDET
What is...a communication guide to improve a patients' experience by providing better care and overall patient satisfaction.
The name of the top two survey questions we closely monitor.
What is...Nurse Care & Concern and Reception Helpfulness
Scenario: a new patient checks in for Dr. Tojo
What is...Acknowledge?
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
What is...AIDET?
Riverside's behavior standards used to promote communication with each other and our patients.
What is...ICARE.
Scenario: Mr. and Mrs. Smith are pleased with Dr Ziffra's explanation
What is...Thank you?
AIDET helps with patient satisfaction, which is reflected in our monthly __________.
What is...our ASQ scores.
The model for service recovery that outlines the following steps: Apologize, Hear, Empathize, Ask, Resolve, Thank.
What is...A-HEART.
Scenario: Dr. Layland orders MRI of the Neck for the patient
What is...Explanation?