AIDET
AIDET and Patient Satisfaction
AIDET
AIDET Practice
Miscellaneous
100

What does AIDET stand for?

What is Acknowledge, Introduce, Duration, Explanation and Thank you.

100

"We, at CHA, strive to act upon our core values everyday and achieve patient _____."

What is satisfaction.

100

When do we AIDET?

Every patient, every family member, every time.

100

Scenario: change of shift/coffee & lunch break

When patient info is shared -Handoff

When one introduces the oncoming nurse (if awake)                                                                                                                                     


100

Explain --Acknowledge

Introduce yourself to others politely. Tell them who you are and how you are going to help them. Escort people where they need to go rather than pointing or giving directions.

200

Where can you find the definition of AIDET? Do you know where it is located to use as a reminder for you?

What is on the our Poster Boards and with our  AIDET desk cards.

200

The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.

What is patient satisfaction.

200

A complementary piece of AIDET is the concept of managing up – positioning yourself and others in a positive light. At CHA, we have created our own brand of managing up called. This concept helps patients feel good about their caregivers and prepares them for any handoffs or transitions that may take place.

What is the Positive Pass?

200

Scenario: entering a patient's cubicle

Sample:Hello my name is......                              I will be preparing you for your procedure today..    It will take about 15 minutes......                There will be others here to ask questions and explain things(anesthesia/PA /Surgeon) Your surgery is scheduled for 730 and right now everything looks to be running on time..Thank you for remembering to do your wipes this am

200

What does it mean to manage up..

  • "Mrs. Smith, you will be seeing Dr. H today. He is an excellent physician. He is very good at listening and answering patient questions. You are fortunate that he is your physician."
  • This is John the surgical tech in your procedure today. He has assisted Dr H in hundreds of these procedures and is an excellent tech
300

What is AIDET?

What is a communication guide in order to improve a patients experience with our Hospital, providing better care and overall patient satisfaction.

300

Have you seen some of the patient satisfaction survey questions? Can you name the top two overall scores that  reviewed?

What is likelihood of recommending our hospital ?

Did the staff make you comfortable during your stay?

300

Staffnet, Managers,Educators, Peers

Where can one find out more about AIDET?

300

Scenario: a new patient.

  • "Good morning/afternoon, Ms. Jones. We've been expecting you and we're glad you are here."
300

Why AIDET?


 

400

A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.

Why we use AIDET?

400

What other tools do we use to promote communication with our patients?

What is MyChart. Speedy Recovery Cards & after visit phone calls.

400

CHA Perioperative Services

Who's the greatest?

400

Scenario: You have not met Mrs. Smith

Say hello to Acknowledge her. Introduce yourself Using 2 identifiers ask her to identify herself. Duration -inform Mrs Smith how long things are expected to take Explain what you are doing  THANK Mrs Smith for choosing CHA/for being on time/for doing great staying NPO/for anything you wish

400

The purpose of the National Patient Safety Goals is to improve patient safety. The goals focus on problems in health care safety and how to solve them. This is an easy-to-read document. It has been created for the public.

What are the NPSG?

500

The 3 part practice we use when we have a meaningful interaction with a patient.

What is Heart-Head-Heart?

500

AIDET helps with patient satisfaction, which is reflected in our __________.

 AIDET will help us with: being efficient with our work Which helps us with: driving cost And supports us with: the satisfaction of our patients and families                                                    That is reflected in: our Press Ganey Scores

500

Life without AiDET


 

500

Scenario: You need to explain "handoff"

Handoff is a time when responsibility and accountability of care is transferred from one nurse/surgical technician to another at change of shift or time of relief

500

NSPG

*Identify patients correctly                         *Improve staff communication                         *Use medicines  safely                                   *Use alarms safely            *Prevent infection              *Identify patient safety risks (identify patients at risk for suicide)Prevent mistakes in surgery