Governing Bodies
When a complaint is not resolved before discharge it becomes this.
What is a greivance?
The rule for walking down the hall, make eye contact at *** feet and acknowledge at *** feet.
What is the 10/5 Rule?
When you greet others, call by name, and make eye contact.
What is Acknowledge (A)?
This is the primary purpose of rounding on patients.
What is to ensure they are safe, informed and expectations are met?
This is the first stop in service recovery ALWAYS.
What is Listen?
The reason for governmental surveys and oversight in healthcare.
What is patient safety?
This is when we knock upon entering a room, keep patients from being exposed, and talk about sensitive information away from others.
What is how do we respect patient's privacy and dignity?
When you give a time expectations to patient or family.
What is Duration (D)?
This is the frequency we round on patients during the daytime shift.
What is hourly?
This is what you do to notice and acknowledge feelings.
What is Empathize?
When asked a question by a surveyor, you can use these tools for the answer.
What are preceptor, manager, policy, book or notes?
At GPH we recognize everyone has different talents, works together and helps each other out. This is our value of ***.
What is TEAM?
When you express gratitude for choosing GPH.
What is Thank you (T)?
This is the frequency managers round on staff in their department.
What is monthly (if less than 40 or quarterly if more than 40)?
This is what you do to say your sorry but without placing blame on someone else.
What is Apologize?
The reason for most unannounced surveys in hospitals?
What is Patient/Family complaints?
When we do the right thing, are accountable and deal with issues professionally we exhibit this value.
What is Integrity?
When you give a step by step details of what to expect next.
What is Explanation (E)?
This is what to do when rounding identifies an issue.
What is Immediately Escalate?
This is how you can handle and offer a solution.
What is Do the Right Thing?
The name of the CMS accrediting body for GPH.
What is The Center for Improvement in Healthcare Quality (CIHQ)?
This is the way we communicate important information at GPH.
What is through GPOnline newsletters. Read your email to say informed!
When you use your name, department and skill upon entering a room.
What is Introduce (I)?
This is what to do when a compliment is given my a patient.
What is Escalate?
This is whose job it is to do Service Recovery.
What is every staff at GPH?