AIDET
What does AIDET stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank you.
Doing this sets the stage for a smooth transition and helps establish positive expectations for what patients will experience while in our care.
What is Managing Up
Care, Connect and Communicate
What are the 3Cs of Empathy
This builds trust and confidence in patients, visitors, staff and co-workers.
What is a good first impression?
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient satisfaction.
Doing this demonstrates empathy, accountability, and ownership to resolving an issue.
What is blameless apology
What is AIDET?
What is a communication guide in order to improve a patient's experience within our healthcare system providing better care and overall patient satisfaction.
Have you seen some of the patient satisfaction survey questions? Can you name two of them?
What number would you use to rate this hospital during your stay? Would you recommend this hospital to your friends and family?
"Not my job", "Not my department" are examples of these types of words and phrases.
What is "never"
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers.
Why we use AIDET?
This question should be asked before leaving the patient or guest.
What is "Is there anything else I can do for you before I go?"
Our commitment to our patients is to proactively engage with them every hour to assess their needs.
What is Purposeful Hourly Rounding
This letter in AIDET expresses gratitude for choosing our hospital or clinic.
What is "T" for Thank You
AIDET helps with patient satisfaction, which is reflected in our __________.
What is scores and reimbursements.
A simple word that shows you care.
Sorry