AIDET
What does AIDET Acronym stand for?
Acknowledge, Introduce, Duration, Explanation and Thank you.
"We, at Lee Health, strive to act upon our core values and promise everyday. The survey question that we use through out our system to rate our patient experience is?"
"Would You Recommend this hospital to family and friends."
What is Making Eye Contact, Smiling, greeting.
Scenario: Cat Scan has been delayed from the morning until the afternoon. What AIDET Tactic should you use?
What is Duration?
Stating something positive about a co-worker or physician who also will be taking care of the patient.
What is Managing Up ?
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is the HCHAPS Survey
What are some phrases you can use to connect personally with patient and family?
What is... 1) Where are you from? 2) What do you do for a living? 3) Do you have any pets? 4) any children or grandchildren 5) any hobbies
Scenario:
At bedside handoff, you share who will be taking you place for care
What is introduce and Managing up?
A communication guide in order to improve a patients experience with our Hospital providing better care and overall patient satisfaction.
What is AIDET?
Key Drivers are the key influence questions for our Would Recommend Score. Name 2 key drivers for your unit or for the system?
What is 1) Dr. Listen 2) Quiet 3)Nurse Courtesy & Respect 4) Nurse Listen 5) Cleanliness
Share an example of how you would Manage up
What is stating something positive about a co-worker: 1) Nurse Denise will be taking over your care this evening, You are in excellent hands. Dr. Smith is your hospitalist and is a very caring physician.
Scenario: You are drawing blood and patient is anxious about accessing blood from veins. You describe each step of your blood draw technique.
What is Explanation?
Name an evidenced base effect of using AIDET?
1.Increases confidence/trust
2. Decreases Anxiety
3. Improves outcomes
4. Improves Patient Experience
What other tools do we use to promote communication with our patients?
What is Bedside Handoff & MyChart.
When you update about a delay in care; or when to expect procedure is what step in AIDET
What is Duration.
Scenario: Patient is discharging and you are finishing your care for them. You state that it was a privilege to care for them.
What is Thank you?
AIDET is a framework for staff to ______________with patients and their families as well as with each other.
What is To Communicate.
HCHAPS survey has several new questions that address teamwork. What are some key components of AIDET that support Teamwork?
What is Communication or Managing Up.
"For your Safety," or "I heard your concern as" are examples of what step in AIDET?
What is Explanation and using Key Words.
Scenario: Patient had call light on and is frustrated with waiting to use the restroom.
What is duration and explanation.
"Thank you for your patience in waiting , I am now here to help assist you to the bathroom."