Definitions
Stating name and role.
What is Introduction?
Doing this allows the family to know that you are about to enter the room.
What is knocking on the door?
What element of AIDET is missing?
"Hello Josh. I'm going to get your vitals before you see Dr. Coleman. This will only take about 5 minutes. You're going to feel a tight hug on your arm during the blood pressure check and its super helpful if you can stay as still as possible. [Patient holds very still and is calm.] Great job! Thank you for holding so still!! That must be your super power! Ok, I'm going to go get Dr. Coleman. You will enjoy him-- He's super nice!"
What is forgot Introduction?
The red fruit that is often served alongside the turkey for Thanksgiving dinner.
What is cranberries?
Pull, aim, squeeze and sweep
What is PASS acronym related to extinguishing a fire?
What is Acknowledging?
Doing this allows you to fully understand the patient/family question before answering.
What is listening without interrupting?
What element of AIDET is missing?
"Hello Kim. My name is Jabari and I'm going to get you ready to see Dr. Chan today. Dr. Chan is running about 15 minutes behind today. [Tries taking blood pressure but Kim looks unsure, is squirming and pulling away.] One of Dr. Chan's favorite things is getting to see her patient's artwork. Would you like to color a picture for her while you wait? Great! Thank you for being so patient!"
What is forgot Explanation?
The day and month of the year on which we traditionally celebrate Thanksgiving
What is the fourth Thursday of November?
Before touching the patient, before clean/asceptic procedure, after body fluid exposure risk, after touching patient, after touching patient surroundings.
What are the 5 Moments of Hand Hygiene?
Describing what is/is going to happen.
What is Explanation?
Sharing positive thoughts about the next person the patient/family will meet during their visit.
What is Managing Up?
What element of AIDET is missing?
"Good morning, may I speak to the parent/guardian of Thomas? Great! I'm returning a call. Before we get started, can you give your child's last name and date of birth? Thank you! Okay, I understand that Thomas has had a seizure. I have a series of questions I'd like to ask you that help Dr. Makari decide next steps. These questions should take about 5 minutes. Is this a good time to discuss this? [Parent agrees and provides answers]. Do you have anything else to add that you feel Dr. Makari needs to be aware of? [Nothing additional] Dr. Makari is in office today and, given that it is 10 am, I expect to have recommendations back to you before the end of the day. Thank you for this information and we will get back to you shortly. While you are waiting, should you experience what you feel is an emergency, please call 911 or visit to Emergency department."
What is forgot Introduction?
The name of the ship the Pilgrims boarded to start their journey to the New World.
What is the Mayflower?
Corner of 7th Street & L Street
What is our fire evacuation meeting location?
Voicing appreciation for the patient/family time
What is Thanking?
Doing this allows patient to understand based on their own developmental level
What is using developmentally appropriate language?
Hello, may I speak to the parent or guardian of Heather? Great, my name is Jashanna and I am Dr. Lockhart's medical assistant. Can you please share your child's last name and date of birth? Thank you! I have received the FMLA document you would like Dr. Lockhart to complete, and I see from the notes that you would like to pick that up once it is complete. That's not a problem; we have a process for you to pick it up at the front desk when it is complete. Dr. Lockhart is on vacation, so she will complete it when she gets back. Thank you and have a nice day!
What is Duration?
The conical-shaped basket that is generally filled with fruits and vegetables.
What is a cornucopia?
Current Quality Improvement Initiative to screen for depression for our patients 12 and older.
What is PHQ9 screening?
Stating how long patient should expect it to take.
What is Duration?
Doing this lets the patient/family know that you are focused on them and you are not rushed.
What is sitting down and talking at eye level?
What element of AIDET is missing?
"Hello, Aiden. My name is Kaitlin. I'm a registered nurse that works with Dr. Shrestha. [Sits down.] He wants to have an MRI. This is the number to call to schedule that. Once it is complete, we'll call you with the results. Okay, have a good day and thank you for coming in."
What is Explanation?
The natives brought this meat to the first Thanksgiving.
What is Deer (Venison)?
The amount of time that a surface takes to dry following cleaning to effectively sanitize the area.
What is Dwell Time?