Common reservation queries
Where can you find the workflows for resolving user queries about reservations?
Knowledge Center
List the 3 areas where can Hosts find their reservation details on their Airbnb account?
Today
Inbox
Calendar tabs
In their Airbnb account, where can guests check their price breakdown?
1.Payments & payouts
What are the two types of service fee structures? What is the difference between both?
1.Split fee
2.Host-only fee
Name any three payment methods that Airbnb accepts and provide the Help Center Article?
What are the five most common topics on which the Support Ambassadors receive reservation queries?
1. Request status
2. Price breakdown
3. Alteration or
cancellation,
4. Payments & payouts,
5. Refund,
6. Policies,
7. Local taxes,
8. Currency,
9. extra charges,
10. Additional Host contract,
11. service fee,
12. Resolution Center.
As a Support Ambassador, where can you find the reservation details in Nova?
Atrium Case Profile or the Atrium Case Reservation page
In their Airbnb account, where can Hosts check the breakdown for their payout?
1. Earning dashboard
2. The Reservations tab
Describe any two discount or promotional options that the Hosts can use to drive guests to their listing?
A list of discounts and promotional options available for Hosts is given below:
Non-refundable option
Longer stay discount
Early-bird discounts
New listing promotion
Special offer
What are the two types of credits that Airbnb offers to its guests?
1. Booking credit
2. Travel credit
Can you share examples of queries that users might have about their reservations?
When will I be getting my payout for a reservation?
How can I add my other guests to this reservation?
Where do I find the reservation, I just accepted?
Which four tabs can be found on the Today page?
Currently hosting
Arriving soon
Checking out
Upcoming
In Nova, where can Support Ambassadors check the price breakdown?
Atrium Case Reservation page.
Which type of extra charge can the Hosts add to their listing to make it easier for guests to bring their pets along with them?
Hosts can add a pet fee to their pricing.
Name any four payout methods used by Airbnb?
1.Bank transfer
2.International transfer
3.PayPal
4.Western union
5.Payoneer debit card
List 3 information can you find on the Calendar page?
nightly prices
promotions
available, blocked, popular dates, and notes
State 2 scenarios in which Apple Pay is not available?
1. Long-term stays
2. Security deposit claims
3. Resolution Center agreements
State 3 reasons Support Ambassadors can issue coupons?
1. Error
2. Bug
3. Service level