HVAC
What is the Service Charge for a regular hours service call?
$99
A customer with a standard membership calls in for a plumbing issue. How much is the service fee?
$99 - The standard membership does not waive any service fees.
What Job Type would you use to schedule a Panel Replacement?
Electrical
When booking an appliance call you must obtain this information
Brand, age, model # and serial #
How long before the service call do technicians call the customer?
15-20 Minutes
A customer calls in to schedule their Maintenance Tune up & mentions their unit is not currently blowing cool air, what Business Unit is this scheduled under?
A customer would like us to come out and replace an electrical outlet in their food truck. What would you select to schedule that
Nothing. We do not work on food trucks
A customer calls in and their Food Truck generator is not kicking on. How soon can we schedule this?
We do not offer this service.
What calls are we not able to cancel appointments for in Service Titan?
Installations
A technician calls in to schedule a residential sales call from the job they are on. What is this called?
Lead
What components do we work on for Fireplace Service?
Clyvalve and the gas line leading up to the fireplace
What is the latest we can schedule an Appliance Service call before charging Extended Hours Pricing?
4 PM
After every call we must
Double check our work, Classify the call, and Note the Account if applicable
A customer calls in and states their unit is frozen, what must we advise them before finalizing the booking?
Please shut the unit off so it can thaw. The unit must be thawed before we are able to work on it.
What Job Type do we schedule Hot Water Tank replacements under?
Plumbing
What day do we run estimates for whole home rewires for new customers?
We do not currently offer this service.
When booking a generator call you must ask if these are cooled by
Air or liquid
What must you do on EVERY call after answering the phone?
Click the Green Bubble
A customer calls in and they are a VIP Member whose HVAC unit is not working. The Only appointment open is an Emergency Service hours call. How much is their service fee?
Vip Members do not EVER pay the $99 service fee.
When booking an Electrical EMP, what information do we need to get from the customer?
How many SQ Feet the home is
What appliance call do we need two technicians for?
Stackable washer and dryers
Built in ovens
Build in, over the range, microwaves
What should we offer on all applicable calls?
Membership
Decon 7