Service Technician 10 steps
The 10th step
What is Departure?
The cost for 1 system
What is $189.00
this equipment manufacturer offers a 10 unit replacement on 16 seer and greater equipement.
who is Goodman
aireserv parent company name
what is neighborly?
Regulated outdoor pollutant
What is Ozone
The 3 C's in step 1
What is Competence, Confidence, Control
The percentage the customer receives off of any service or repair.
What is 15 %
maximum absolute static pressure for furnace
What is .5" of water column.
aireserv franchises all operate on what set of business principles
what are "code of values"?
which iaq product does not control voc
what is uv light products.
The place you start once you enter the customer's home
What is Thermostat
What is Aditional income, Opportunity for replacement sales, less seasonal influence in highs and lows of our business.
natural gas pressure setting
what is 3.5" of water column
the aireserv mission statement
what is "to keep the air in which we live and breathe clean and comfortable"
what is bipolar ionization?
The Big 5
What is broken, comfort,effciency, reliabilty & safty?
The benifit for the company name 3
what is secure customer base, consistant revenue, adds vallue to the company, helps lock customer in.
nominal cfm of air per ton of ac
what is 400 cfm
aireserv recomends when to give customer pricing for a task or tasks.
what is up front
life span of average uv light bulb
what is 2 years?
The 10 steps in order
What is Pre-call Prep, Arrival, Initial Greeting,At the Thermostat,Up-front Agreement, Toal comfort Diagnosis,The Expert Recommends,Perform the work,Wrap-up, Departure
Name three Benifits for the customer
What is peace of mind, Priority service, Increased comfort level, Improved system performance, Equipment operating safely, Decreased operating cost, extended equipment life, Specia pricing for repairs, Reliable operations,
what is ideal return static pressure for ecm blower motor air handler.
what is .1" of water column or less?
a net promoter score of 30 is
what is a good net promoter score.
what does the "R" in IWAVE R stand for
what is residential?