Eco-Friendly Airports
Q: Name one airport area where a green initiative can be applied.
A: Passenger areas, baggage zone, check-in, security, lounges, gates, runways, or offices.
Q: One element that makes a booth stand out.
A: Strong visuals, color contrast, lighting, or clear signage.
Q: Give one polite expression to request information.
A: “Could you please confirm…?” “May I ask…?” “Would you mind sharing…?”
Q: Name one type of meeting in airport operations.
A: Safety briefing, coordination meeting, morning briefing, department update.
Q: Define “Department” in the template.
A: The team responsible for the task (e.g., IT, Customer Service, Ops).
Q: Give one eco-friendly initiative used in airports.
A: Recycling stations, solar panels, water-saving systems, biodegradable cutlery, green roofs, low-energy lighting.
Q: A strong feature of an effective sustainability slogan.
A: Short, memorable, positive, action-focused.
Q: Rephrase professionally: “I need the update now.”
A: “Could you please provide the update as soon as possible?”
Q: One purpose of a safety briefing.
A: Ensure staff understand risks, procedures, and safety updates.
Q: Name one tool used in the planning phase.
A: Surveys, software, flowcharts, reports, meetings.
Q: Why must eco-messages be concise?
A: Passengers must understand the message quickly while moving through the airport.
Q: One marketing technique to attract visitors.
A: Interactive displays, demos, samples, QR codes, or giveaways.
Q: One strategy to stay calm during a call.
A: Pause briefly, breathe, use neutral tone, repeat key information.
Q: One expression to open a coordination meeting.
A: “Let’s begin with today’s updates.” / “Let’s start with the agenda.”
Q: Give one outcome of the testing phase.
A: Feedback, data, identification of issues, performance results.
Q: How could an airport reduce waste in passenger areas?
A: By adding sorting bins, reducing paper, replacing plastics, and promoting digital services.
Q: How do visuals and text work together in a booth?
A: Visuals attract attention; text communicates the message quickly and clearly.
Q: Fix this unclear message: “I think the meeting is maybe at 3?”
A: “Can you confirm the meeting time? Is it at 3 pm?”
Q: Why are concise updates important across departments?
A: They avoid delays, prevent confusion, and keep operations synchronized.
Q: How does customer experience connect back to planning?
A: Customer feedback influences future improvements and adjustments.
Q: Propose a new eco-initiative and explain its impact.
A: Example: “Install AI-controlled lighting to reduce energy use by adjusting brightness automatically.”
Q: Give a 1-sentence pitch convincing airlines to visit your booth.
A: Example: “Our booth shows how your airline can reduce waste and improve customer perception through low-cost green solutions.”
Q: Give a 2-sentence call-confirmation message.
A: “This is to confirm our call today at 14:30. I will send the updated passenger report before 15:00.”
Q: Describe a meeting breakdown and a solution.
A: Example: Misheard instructions → confirm details in writing or repeat key info.
Q: Create a 4-step micro-journey (Step–Dept–Tool–Outcome).
A: Example: Testing → IT → Bug-tracking software → Fixes completed before launch.