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AIRS Standards
Assisting Clients
Disability Etiquette
100
Repeating what the client has requested, and clarifying their request is an example of ____________.
What is paraphrasing?
100
When there is evidence that a senior may be in an abusive situation, the I&R specialist is mandated to report the abuse to this entity.
What is Adult Protective Services
100
People with this condition have trouble communicating and have difficulty speaking. You must speak slowly and clearly to best assist them, keeping communication as simple as possible.
What is aphasia?
200
Encouraging the client to step steps on his own behalf is known as _______________.
What is self advocacy?
200
If referrals provided to a client are not helpful, or the client is not eligible for services, you must report this.
What is an unmet need?
200
These tips are great for those with this condition: Speak naturally, slowly. Do not cover your mouth when speaking, reduce background noise. Allow enough time for the listener to respond.
What is hearing loss?
300
Avoid using phrases such as HICAP and MOW, these acronyms are know only within our agency and are considered company ______________.
What is Jargon?
300
Contacting the inquirer to find out if their need was met and if not, is known as this.
What is a follow up?
300
True or False? When helping someone with a disability, you should address their companion or caregiver, and avoid speaking to the handicapped person.
What is False? And it's "person with a disability".
400
When possible and practical, it is generally considered a good idea to provide a maximum of these many referrals.
What is 3?
400
Building rapport, establishing trust, minimal encouragers, probing, and restating are all examples of this.
What is active listening?
400
True or False? You see someone using a disabled placard parking spot, and they obviously are not disabled. You MUST immediately report this!
What is False? Not all disabilities are apparent. An apparently healthy person may need to sit, rather than stand, in line. This person may be fatigued from a condition such as cancer, or may be feeling the effects of medication.
500
An I&R specialist must avoid the impression of giving a recommendation, as to remain ___________.
What is unbiased?
500
Using a client's name, paraphrasing their statement, and offering assistance are examples of building this.
What is Rapport?
500
True or False? You may really care or you may just be curious about a person with a disability who is in crisis, suddenly ill, or misses work for unexplained reasons. In spite of your concern, please respect the privacy of a person with a disability. Allow him to discuss his situation if and when he feels comfortable doing so.
What is True?