Resource Database
Which of the following is a type of Taxonomy term?
a. A facility term
b. A faculty term
c. A tangential term
d. An advocacy term
A. A facility term
12. Which of the following is an example of a Taxonomy service term?
a. Children’s Hospitals
b. Utility Payment Assistance
c. Haitian Community
d. Runaway/Youth Shelters
b. Utility Payment Assistance
Which of the following is a potential referral for a family member of an alcoholic?
a. Alcoholics Anonymous
b. Al-Anon
c. Family crisis shelter
d. Financial counseling
b. Al-Anon
What is the recovery stage of a disaster?
a. The disaster itself is winding down and immediate needs must be assessed and met
b. The feeling that occurs when a disaster has been diverted at the last minute
c. The time following the de-briefing provided to Community Resource Specialists
d. The time when extra staffing is available to support the work of the I&R
a. The disaster itself is winding down and immediate needs must be assessed and met
If a service is not available for a client, which of the following may be the best method of sharing this news?
a. “There’s nothing right now but try calling back in a few weeks”
b. “Are you sure that is really what you want?”
c. “I can’t find anything like that at the moment”
d. “I am really sorry but that service is not available”
d. “I am really sorry but that service is not available”
10. Which of the following is a Taxonomy facility term?
a. Community Meals
b. Homeless Diversion Program
c. Homeless Family Shelter
d. Salvation Army Facilities
C. Homeless Family Shelter
What is a “Use Reference”?
a. An alternative term name with virtually the same meaning
b. An alternative term name with the opposite meaning
c. A term that suggests a related but separate concept to the given term
d. A direction that a specific term should be selected
a. An alternative term name with virtually the same meaning
Which of the following might be a service that is particularly helpful for caregivers of older adults?
a. Meals on wheels
b. Respite care
c. Weatherization programs
d. Prescription drug assistance
b. Respite care
What is the most helpful information you can provide when requesting a call trace through 911?
a. The name of the caller
b. The Community Resource Specialist’s name
c. The main public number of the I&R service
d. The number of the telephone line that is receiving the call or where the call originates
d. The number of the telephone line that is receiving the call or where the call originates
Which of the following is an AIRS Standard that relates to I&R service delivery?
a. Information, Assessment and Referral Provision
b. Inquiry Data Provision
c. Inclusion/Exclusion Criteria
d. Counseling
a. Information, Assessment and Referral Provision
Once a Community Resource Specialist has retrieved a relevant record, what is the next step?
a. Review the record carefully to ensure that it meets the needs of the client
b. Email the key information to the client immediately
c. Provide the phone number to the client
d. Check one field at random to make sure it is correct
a. Review the record carefully to ensure that it meets the needs of the client
Which of the following Taxonomy terms is a possible Use Reference for Birth Control Counseling?
a. Family Planning Counseling
b. Birth Control
c. Contraception
d. Control and Signaling Aids
a. Family Planning Counseling
A client feels that they have a mental health disorder. What should be the response of the Community Resource Specialist?
a. Engage in a psychiatric analysis to establish the type of mental
health disorder and a recommended treatment
b. Refer the client to a mental health evaluation service
c. Contact a mobile crisis unit to intervene immediately
d. Ask the client to describe some early experiences from theirchildhood
b. Refer the client to a mental health evaluation service
Which of the following is an immediate crisis that may have an element of endangerment?
a. A woman wants to go to a shelter to escape a violent situation
b. A family has just received an eviction notice
c. An emotional client is concerned about the possible addiction of a family member
d. A recently bereaved older adult is feeling lonely and depressed
a. A woman wants to go to a shelter to escape a violent situation
Which of the following best describes the use of pauses as an I&R technique?
a. A definite requirement. There should be at least 15 seconds of pause for every two minutes of a call
b. Something that should always be avoided
c. An occasionally useful tool that allows the client to think through a situation
d. A good option that allows the Community Resource Specialist to take a quick mental break during a call
c. An occasionally useful tool that allows the client to think through a situation
Which of the following best describes a secondary service?
a. A service that is provided by another agency
b. A service that is only available on a seasonal basis
c. A service for which someone has to apply directly
d. A service that is only available to someone accessing the primary service
d. A service that is only available to someone accessing the primary service
Which of the following is an example of a target term?
a. Workers’ Compensation Recipients
b. Workers’ Compensation Fraud Reporting
c. Crime Victim Compensation
d. Community Services Work Programs
a. Workers’ Compensation Recipients
Military focus:
Which of the following best describes the emotional cycle that is experienced when a family member returns home?
a. Initial frustration followed by a period of further hesitation as the family readjusts to being together
b. Instant integration as the family slots straight back to normal
c. Initial excitement followed by a period of renegotiation as the family readjusts to being together
d. Initial hesitation followed by a period of excitement as the family readjusts to being together
c. Initial excitement followed by a period of renegotiation as the family readjusts to being together
Following a disaster, how should a Resource Database Curator handle the temporary database records that were created during the disaster and are no longer open or relevant?
a. Delete them to avoid confusion
b. Mark them as inactive and then delete them
c. Mark them as inactive so they can be restored if needed in future disasters
d. Keep them within the database as a reminder to everyone of what happened
c. Mark them as inactive so they can be restored if needed in future disasters
Which of the following is an example of a close-ended question?
a. “What usually happens when you go to the drop in?”
b. “How do you feel when he says that to you?”
c. “Why do you think you’ve had difficulties getting a job?”
d. “Have you previously applied for this program?”
d. “Have you previously applied for this program?”
Which of the following most accurately describes recommended data elements?
a. Information that should be included in an organization’s database record
b. Information that must be included in an organization’s database record
c. Information that should be consigned to memory
d. Information that should never be included in an organization’s database record
a. Information that should be included in an organization’s database record
Read the following Taxonomy definition: “Programs that provide an alternative, nonresidential environment for people who have mental, emotional or social problems and which may offer recreational activities, socialization, individual or group counseling, mutual support group meetings, information and referral or other similar services. Included are centers that are staffed by consumers of psychiatric services as well as centers that are managed by professional staff.” Which of the Taxonomy terms listed below seems the closest match to this definition?
a. Mental Health Drop In Centers
b. Drop in Centers ~ Mental Health Issues
c. Psychiatric Day Treatment
d. Home Based Mental Health Services ~ Families/Friends of Mentally Ill
a. Mental Health Drop In Centers
If you are in a public place and see a person with a disability who may need some assistance, what is the best approach?
a. To take the initiative without asking
b. To ask the person if they are having problems
c. To introduce yourself and ask if you can help in any way
d. To assure the person that you have a family member who is disabled
c. To introduce yourself and ask if you can help in any way
Why is it important to immediately document caller needs during a disaster?
a. To ensure that an I&R agency’s statistics are properly gathered
b. To quickly identify changing needs so authorities can be alerted
c. To reduce stress on Community Resource Specialists by continuing to process calls as normally as possible
d. To accurately measure which Community Resource Specialists are handling the most calls
b. To quickly identify changing needs so authorities can be alerted
What is paraphrasing?
a. A method of ensuring that you have the legal authority to
proceed with the referral
b. A method of restating the client’s general words back to them to ensure that you understood their situation
c. A variation of conversation steering
d. A method to prioritize the client’s situation
b. A method of restating the client’s general words back to them to ensure that you understood their situation