Aladdin's Server Meeting August 2025!

Standards

100

The max number of guests/tables a server should have

5 tables, 16 guests

200

How long it should take to bus/wipe/set a table

3-5 minutes

300

3 sidework tasks that pertain to all cuts

Ice, silverware, pita, dining room

400

5 critical dining moments

When sitting down, when course is finished, when drinks are low, when time for dessert, when time for check

500

List at least 5 of the 10 steps to quality service

Attitude, immaculate station/server alley, friendly greeting, menu knowledge, taking/entering orders, food service, check back, prebussing, prompt check presenting, warm thank you/goodbye

Lore

100

The year Aladdin's was founded

1994

200

The anniversary year of Aladdin's we celebrated in 2024

30th

300

The city Aladdin's used to reside locally before Oberlin

Amherst

400

The approximate number of pages the old server test used to be

20

500

The store that was here in this building before Aladdin's (name any 1)

Drug store, Java Zone, Oberlin Hall of Oberlin College

Cleanliness

100

The daily cleaning project on Wednesday mornings

Murphy's oil on tables bases and chair legs

200

Part of the cooler that needs checked, especially during the summer

Water trays

300

The measures we take when glass is shattered

Put glass in paper bag, in plastic bag, take immediately to dumpster

400

Chemicals that we use in the bathroom: both AM and PM answers

Purell and spic n span in AM, bleach and spic n span at night

500

Protocol when someone blows chunks/defecates in the dining room/lobby

Notify manager, use spill kit, block off area so guests are not in the vicinity

Service

100

The time is should take for a dine-in order

5-7 minutes

200

Procedure for answering the phone (how many rings, what to do if busy)

Answer within 2 rings, put on hold for mgmt questions or if someone is at the front

300

What to do when a guest starts complaining at a table that their soup is too soupy

apologize and immediately notify mgmt before handling yourself

400

3 examples of what not to say to guests regarding greetings/script (multiple answers)

Just you today? You guys ready? What do you want?

500

Appetizer with the least amount of calories

Small loubie!

Menu

100

List our dessert options that are certified nut free

None

200

List all gf and vegan desserts

PBJ cookies, apple crumb bars, chocolate minis

300

5 newest menu items

Cauliflower pitza, Sally's favorite, farmer's refreshed pitza, pesto hummus, pesto chx pitza

400

The definition of bulgur and what it comes in

Cracked wheat, in tabouli and kibbie

500

List the salads with lebanese salata

Cranberry walnut, lebanese salata, greek chx, side salad, fattoush, superfood