EC-071
To produce and distribute a good/service
What is a Business Goal
Interviews and hiring are all examples of
What is Staffing
People who work to produce goods and services
What are Human Resources
Customer Relations are also known as
What is Customer Service
¨What happens to a dream deferred? Does it dry up like a resin in the sun? Or does it explode?¨
Who is Langston Hughes
Day-to-day activities in the business
What is Operations
What are the 3 levels of management?
Pay for work that is completed
What is Compensation
A proactive business should have
What are Positive Customer Relations
¨There is no secret to success except hard work and getting something indefinable which we call ´the breaks´. In order for a writer to succeed, I suggest three things read and write- and wait.¨
Who is Countee Cullen
If one business activity changes, all other activities must adjust
What is Irrelation of Business Activities
CEOs, Owners, and Presidents are
What are Executive Managers
Planning, Staffing, Leading, and Organizing employees are examples of
What is Human Resource Management
Gives customers more access to the business
What is Technology
¨Shall wound you like swift arrows. My hatred. Memory will lay its hands upon your chest, and you will understand my hatred.¨
Who is Gwendolyn B. Bennett
You see an ad for a toothbrush
What is Marketing?
Technical, Interpersonal, and Conceptual skills are examples of
What are the skills a manager needs
Having employees be knowledgeable and productive
What is Training and Development
Communication, paying attention to internal customers, and being ¨customer - centric¨ are examples of
What are techniques for good customer service
¨If a man is not faithful to his own individuality, he cannot be loyal to anything¨
Who is Claude McKay
What company has the best financial advisors
What is J.P. Morgan
Human, Financial, Material, and Information resources are examples of
What are the things that Managers manage
Which company has the best HR Department
What is ADP
What company has the best Customer service
What is Amazon
¨Either the United States will destroy ignorance or ignorance will destroy the United States¨
Who is W.E.B. DuBois