Call Quality
When the desired extension is provided the details of the incoming call (acct #, name, reason for call)
What is a warm transfer?
Where an RMA begins from
What is a case in SFDC?
Credit Request- Value Order Type
What is Z8C7?
The T-code to display tracking information
What is Z8CV_TRACKING?
The SAP term for lot number
What is Batch?
Typical Alcon phone greeting
What is " Thank you for calling Alcon Customer Care. This is _______, how may I help you today?"
The return credit request that appears in the RCCA's queue once the product has been scanned in at the DC
What is Z8G7?
Debit- Request- Quantity & Value Order Type
What is Z8C9?
An order that hasn't been delivered to the warehouse
What is an Open Order?
The price override reason code
What is ZMO?
Self-serve, eCommerce, option to suggest for copies of invoices, statements, tracking, and ordering
What is MyAlcon Store?
The term for the scheduled pick up by FedEx of a return shipment
What is a call tag?
The SAP document number used when creating with reference
What is the Invoice Number?
A number that begins with 16 and is often referred to as an invoice number on contact lens orders
What is the Delivery Number?
The SAP icon to view pricing
What is Item Conditions (coin)?
How much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered
What is Customer Effort?
CCA Credit approval for OTC products
What is $5000 pre-tax?
The condition type to add freight to an order with reference
What is Z8CP?
A number that begins with 96
What is the Alcon Invoice Number?
Article number to locate a floor plan of the 2nd floor in Tower C
What is SFKA 2488?
What L.E.A.P. stands for
What is Listen, Empathize, Apologize and Problem Solve?
What must the customer fill out and send with a contact lens return?
What is the product return form?
What is SAP?
The line in document flow to locate the tracking number
What is Handling Unit?
The Condition Type to override a price
What is Z8C4?