Cases
Templates that can be cloned to document an occurrence such as an issue with an order
What is the Case Template Guide?
The T-Code to create a new standing order contract
What is Z8E2?
The ITCA that defaults when a serial number is entered on an order
What is Z8CR?
The ITCA used to disassociate an item from a Custom Pak or PikPak
What is Y8GF?
Silence exceeding 20 seconds
What is Dead Air?
The article number for the Surgical Case Template Guide
What is 3166?
Questions that need to be asked when making a change to a standing order
What is "Is this a One-Time change or a permanent change?"
The program that bills Toric and ReStor lenses at $150
What is the Residency Program?
Limited to 48ea on expedited orders
What are Special Patient Care Kits?
When the desired extension is not informed of the details of an incoming call
What is a cold transfer?
Where approvals can be located
What is Attachments?
The year the contract should end
What is 2050?
The t-code to transfer a lens from one accounts consignment to another without billing
What is Z8CX?
Multiple components that begin with “AS” and are stocked in a specific warehouse
What is a Custom Pak?
Absolutely! I'd be happy to help! My Pleasure!
What are examples of Positive Language?
The case record type that locks down the description field
What is a Quality Complaint?
The T-code to view the contract, intermediate and final sales orders in one screen
What is Z8CV_DOCUMENT_LINK?
The current status of SN 12720631079
What is C3 (Consignment Shipped, Billed, Implanted)?
The key strokes used to enter a custom pak or pik pak on an order.
What is / & -?
The ability to understand and share the feelings of another
What is Empathy?
The case template used for delayed deliveries due to weather
What is LATE DELIVERY - CONCESSION - 00273621?
The T-code to view cancelled contracts
What is VA45N?
The SN for...
MA60AC.145, Exp 10/31/2024, Account 100151418
(Use production)
What is 12755317032?
BOM's that cannot be disassociated
What is an MPI and SPCK?
Resolving an issue the first time to avoid repeat calls
What is Next Issue Avoidance?