What is a customer?
someone who shops in a store
What is the name of Alex's cat?
Tango
Can you return something if it's on final sale?
No
What hand does Alex write with? Left or Right?
Left
A person who is shopping in a store is called a ___________.
Customer
What is merchandise?
The stuff (items and services) that a store sells
What is Alex's favorite toy to play with?
Legos
What is a coupon?
a coupon give the person who owns it a discount (you get to pay LESS) on something in the store.
What does Alex do on Wednesdays after school?
Cooks with Chef Pam
The items a store sells is called ___________.
Merchandise
What is a return?
when you bring something back to the store because you don't want it
How many brothers does Alex have?
2
What is a discount?
What two days does Alex go to the gym after school?
Tuesdays and Thursdays
When you bring something back to a store, because you don't like it, you are making a ____________.
Return
What is a refund?
When you get your money back (when you return something)
How many sisters does Alex have?
1
Name one reason you would go to the Customer Service Department.
returns - exchanges - refunds - ordering - online orders - questions
What is Alex's favorite video game?
Jurassic World Dominion
When you return something and get your money back, this is called a ________.
refund
What does it mean to exchange something?
To return something, and get something else in its place
When is Alex's birthday?
March 12
What does it mean to purchase something?
to buy something
How many Lego sets did Alex get for his birthday?
Three
When you bring your recently purchased red shirt back to the store, because you changed your mind and now you want the blue shirt - it's called making an ___________.
exchange