A
TRUE OR FALSE
A group of experts from Indeed's Internal Team create the Assessments to show the job seekers skills in a variety of situations or professions
FALSE
We partner with third-party industry experts and Indeed Subject Matter Experts to create our Assessments.
TRUE OR FALSE
Users can complete a phone screening from a mobile device or from a computer with speakers and a microphone
TRUE
TRUE OR FALSE
Users can share a completed phone screening with any other company.
FALSE
Users cannot share a completed phone screening with any other company because each phone screening is unique.
TRUE OR FALSE
Scores are displayed as "Groups," which vary from Assessment to Assessment. That means that a score of 50-70% may be Proficient for one Assessment and Familiar for another.
FALSE
Scores are displayed as "Bands," which vary from Assessment to Assessment. That means that a score of 50-70% may be Proficient for one Assessment and Familiar for another.
YES OR NO
If requested, can we proceed in resetting an assessment if a job seeker has already asked for an accommodation request?
NO
If the job seeker confirms they still need assessment accommodations they'll need to contact the employer directly to reset the assessment. If they do not require an accommodation, you can proceed with resetting the assessment for the job seeker.
After clicking "Reset Attempt", where will the Assessment go? Where can you find the link of the Invitation URL?
After clicking "Reset Attempt", the Assessment will move to the top of the page. Make sure to scroll up to the top before copying the Invitation URL.
TRUE OR FALSE
The JS can choose which Assessment score to send the employer
FALSE
Regardless of score, the employer will see the results from the most recent Assessment they took. The JS cannot choose which Assessment score to send the employer (we also do not have this option). As an alternative, depending on the situation, we can offer to reset the Assessment so they can get a score that better reflects their true abilities.
TRUE OR FALSE
When a JS applies to a job, even if the Assessment is hidden from their resume, the employer will still be able to see their score when requested.
TRUE
How long does completing an Assessment take?
While the length of an assessment can vary, most test modules take an average of 10 min or less. For example, if an employer has opted to combine two 10-minute test modules, your assessment could take you a total of 20 minutes to complete.
True OR False
All phone numbers outside of the US are supported for Assessments. For job seekers outside of the US, advise them to take the Assessment on the computer. Some JS from the UK has solved the issue adding a 0 in front of the phone number, which may also work from other countries.
False
Not all phone numbers outside of the US are supported for Assessments. For jobseekers outside of the US, advise them to take the Assessment on the computer. Some JS from the UK has solved the issue adding a 0 in front of the phone number, which may also work from other countries.
What would be the process when a JS is asking for a reset and does not have an Indeed Account?
1. Ask information about the job the JS has applied to. 2. Look for the Advertiser in AdCentral or Waldo and copy the Advertiser ID.
3. Locate the application the JS sent the employer and the Indeed Alias.
4. Use the Indeed Alias and paste it on the Assessment tool.
When a JS chooses to ______, this is visibile to an employer when they apply to a job or when an employer finds their resume using the resume database.
When a JS chooses to show score, this is visible to an employer when they apply to a job or when an employer finds their resume using the resume database.
Will Public Assessments automatically be shared with employers? Explain.
Some job seekers think that any employer they apply to will automatically receive any assessments they have marked as Public on their Resume. This is not the case. They would still need to be invited to take the assessment by that employer and then opt to share the previous score. If they apply with their Indeed Resume, the employer will be able to see any public scores on the user's Resume, however the scores will not be loaded in to the employer's account or applied to any assessments the employer may have sent the job seeker unless the job seeker shared the score through the assessment invitation.
What kind of drop-down should be used for issues like, "Does not receive call to take Assessment" OR "Answers a few questions then call disconnects"
A. Assessments > Employer Screen (via email) > Reset / Retake Assessment > Other
B. Assessments > Employer Screen (via email) > Reset / Retake Assessment > Hasn't Been 6 Months
C. Assessments > Employer Screen (via email) > Reset / Retake Assessment > Technical Issue > Phone Screen
D. Assessments > Employer Screen (via email) > Reset / Retake Assessment > Technical Issue > Question Timed Out
C. Assessments > Employer Screen (via email) > Reset / Retake Assessment > Technical Issue > Phone Screen
Can I remove Assessments from my Profile and/or Resume?
While you can’t remove assessments from your Profile, you can control whether or not an assessment is visible to potential employers. On your Profile, scroll to the Assessments section and toggle off the visibility of your Assessment result. This makes your results private and hidden from potential employers.
I want to know which Questions I Answered Correctly
As a security precaution, we do not allow anyone (including employers) to see answers to any of our assessments.
Scores on assessments sent directly to you by an employer can only be seen by that employer.
YES OR NO
If an assessment link does not work can we disclose to the JS that his application was rejected by the employer? What answer can we provide?
Do not tell the Job Seeker that this may have happened until we have confirmed that this is the case. Getting rejected from a job is a sensitive situation and we want to be mindful of this.
"I click the link but my screen is blank."
"I am trying to take the Phone Screen Assessment but the call doesn't go through."
"The images won't load for the Social Media Assessment."
How should we respond to these kinds of concerns by the JS?
Recommend technical troubleshooting Steps
If a job seeker is reporting an error message with assessments, how should we proceed before escalating? What do we need to know?
Answer from Slack:
- Ask for a screenshot/video of the error message
- The title of the assessment they're taking
- Device information
- Have the job seeker try from a different device/clear the current device's cache.
What should we do if a JS is requesting to have all 10 assessments to be reset? How many can we reset?
Try to keep the number of assessments for a JS to 1-2 assessments at a time. We do not want to reset all of their assessments
Which product type does this drop-down belong to?
- Already Applied to jobs
- Wrong Location
Search (SERP) > Results
Which product type does this drop-down belong to? - Privacy Settings
Resume / Profile > Dashboard >
Which product type does this drop-down belong to?
- Hasn't been 6 months
Assessments > Reset / Retake Assessments
Which product type does this drop-down belong to? Reset Password Loop
Account / Passport > Login > Technical Issue >
Which product type does this drop-down belong to? How Do Employers Contact Me?
About Indeed > How Does Indeed Work >